Louisville, Kentucky
Inside Sales Representative Job Opening in Louisville, Kentucky - Accountable for increasing sales via the phone, text and email. Address all incoming phone leads in a timely and professional manner with the ability to close the sale. Receive and make outbound calls to prospects. Forward or address, where appropriate, all non-sales related sales issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: * Respond promptly to 200-600 incoming leads per month * Obtain new Merry Maids customers for weekly, biweekly, monthly, or one time cleaning service. * Professionally and accurately present Merry Maids service to prospective customers. * Document all sales activities in companies CRM system () * Determine the price for cleaning services using company pricing policies. * Create Sales quotes for customers over the phone and email them for signing when customer agree * Advise and up-sell customers about other available Merry Maids services. * Follow up on all leads for Merry Maids service with letters, e-mails, texts, or telephone calls. * Follow up on all unresolved leads until closed or lost. * Deal courteously with customers. Report any unusual request from customers or questions that you cannot answer to your supervisor. * Make proactive calls to new prospects and opportunities when time allows * Contact customers after the service is performed to ensure customer satisfaction * Call prior lost clients * Respond to corporate leads that may be presented * Maintain all sales activity records.
ANCILLARY DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: * Maintain accurate and time sales reporting utilizing our CRM system * Interface with other location regarding sales that you created * Enter all sales and agreements into * When necessary, fill in during staff absences. * At all times contribute to a positive work climate and to the overall team effort of the company. * Perform other reasonable, related duties as assigned or requested.
REQUIREMENTS: * Must be able to close business on the phone. * Knowledge of the cleaning industry, organization, products, and/or services preferred, but not mandatory * Ability to build customer relationships quickly and provide appropriate levels of customer service. * Ability to effectively communicate both orally and in writing. * Possesses excellent listening skills, empathy, and a high level of customer service orientation. * Computer literacy and proficiency in desktop applications such as MS Word, MS Excel, and MS Outlook. * Ability to prioritize and handle multiple functions at the same time with exceptional organizational skills. * Demonstrated problem solving and attention to detail. * Ability to pass criminal background check. * Ability to pass motor vehicle records check. * Ability to pass drug screening. EDUCATION, EXPERIENCE, AND CERTIFICATIONS: * High school diploma or equivalent required. * Inside Sales or Customer Service background preferred. PHYSICAL/MENTAL REQUIREMENTS: * Must be able to be sit in a chair and work on the phone and computer during working hours.
Job Type: Full-time
Job Location:
Louisville, KY
Required education:
High school or equivalent
Required experience:
Inside Sales or Customer Service: 1 year
Required license or certification:
* a valid driver?s license, satisfactory driving record, and a safe and reliable vehicle with current automobile liability insurance.
|
