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Customer Service Representative


Northbrook, Illinois


Job Type: FT


Rate: DOE


Customer Service Representative Job Opening in Northbrook, Illinois - Customer Service Representative collect payments from our patients take incoming calls via a â??call center queueâ?� to either: assist patients with insurance billing questions take credit card payments over the phone help staff discuss financial responsibility with new patients make outbound calls to patients with past due balances to help them keep their account in good standing. submit paperwork to send delinquent patient accounts to a 3rd party collections agency. use microsoft outlook to manage your calendar and to effectively communicate with other staff/departments within the company. attend a 5-10 minute daily huddle where team leaders review the current team statistics and goals. take between 20-35 inbound calls/day via the â??call center queueâ?�. make between 20-30 outbound calls/day to patients. use microsoft excel, outlook, google chrome, internet explorer, skype, and our internal healthcare account programs efficiently.

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