Scottsdale, Arizona
Overnight Care Coordinator Job Opening in Scottsdale, Arizona - Pronounced Me ? M ? D, we're simplifying how people access healthcare. Come join us!
MeMD provides high-quality, convenient and affordable healthcare on-demand. Using our proprietary technology, we connect patients seeking care for minor medical issues with board-certified physicians, who conduct video-based exams and write prescriptions when necessary. Think of it like a high-tech house call!
Why MeMD?
Because you want to join us in our mission to provide exceptional care, one patient at a time. And, because we're on the cutting edge of telehealth, we're growing fast - meaning there's lots to do and lots of opportunity for professional and personal growth.
Role: Care Coordinator
MeMD is seeking a responsible and driven individual to act as a liaison between patients seeking MeMD services and our Medical Provider Network conducting online and telephonic medical consultations. The Care Coordinator is the first interaction that a patient has with MeMD and they create the atmosphere for the patient?s telemedicine experience. This individual will be the primary point of contact by responding to patient inquiries, communicating with pharmacies, and facilitating patient/provider connections.
Availability:
Flexible hours to staff a 24-hour call center. This role is specifically for the hours of 6pm - 4am Pacific Time.
Responsibilities:
Manage the Patient Virtual Waiting room and coordinate with Provider schedules
Triage patients appropriate for telemedicine
Contact and manage interactions with Patients, Medical Providers, and Pharmacies
Respond to Patient inquires via online chat feature, email, and phone
Help facilitate a seamless patient-to-provider interaction
:
Bachelor?s Degree Required
Minimum of 2 years of call center experience with both in-bound and out-bound calls (medium to high volume)
Prior experience in health-related field and knowledge of medical terminology and Hipaa
Excellent verbal and written customer service skills demonstrating a can-do attitude
Highly developed problem-solving skills Strong data entry skills
Must have ability to multi-task and work independently
Bilingual in English and Spanish is a plus, but not required
Ability to:
Follow-through, assume responsibility and use good judgment
Prioritize workload and determine priorities
Multi-task efficiently
Maintain professionalism under stressful situations
Communicate effectively and diplomatically with patients, clients, vendors, and internal personnel both orally and in writing
Convey empathy/sympathy towards patients
Technical Knowledge:
Strong computer literacy
Software Knowledge: Windows, MS Office (Word, Excel), Adobe PDF
Personal Characteristics:
Detail oriented
Willingness to be part of a team-unit and cooperate in the accomplishment of departmental goals and objectives
Excellent customer service attitude
Self-motivated and positive disposition
If you are excited about working in this innovative industry with passionate and hard-working people, we can?t wait to hear from you!
Job Type: Full-time
Job Location:
Scottsdale, AZ
Required education:
Bachelor's
Required experience:
call center: 2 years
|
