Lafayette, Indiana
Technical Support Software Engineer Job Opening in Lafayette, Indiana - Technical Support Software Engineer
You will help customers with iOS, Android, Mac, Windows, and Linux applications. You will use Xcode, Android Studio, Visual Studio, plus other tools like disassemblers and decompilers. You will regularly use engineering techniques like failure analysis to solve problems and suggest security principles and techniques like defense in depth and cryptography to help customers design and deploy strong protections. If frustrating hackers and making the world a safer place for free enterprise sounds like a worthy challenge, we want to talk to you!
Responsibilities:
Support customers
Provide direct technical support of products (debug failures, pinpoint problems, and suggest workarounds)
Encourage the use of effective protection techniques
Develop and conduct remote product training
Participate in account management to help with renewals
Advocate for customers to company developers and management
Report customer use cases, requirements, and preferences
Characterize customer-found defects and recommend fixes
Travel occasionally to customer sites and company meetings
Demonstrated Required Skills and Abilities:
Technical problem-solving
Analysis
Self-directed task and time management
Case management using CRM system
Ongoing learning attitude
Teamwork
Diplomacy
Programming & debugging
for Mac, Windows, Linux, iOS, or Android
using one or more of C, C++, Objective-C, C#, Java, Swift
in Xcode, Visual Studio, Android Studio, or Eclipse
Fundamental understanding of computer architecture
Communication in English (oral and written)
Presentation creation and delivery
Bachelor's degree in CS or equivalent
5 years of experience in software development or technical customer support
Eligible for long-term US employment (for the US position)
Locations:
1 position working in our West Lafayette, Indiana
1 position working from home in a location able to support customers in Europe and Asia (between GMT+1 and GMT+9)
Job Type: Full-time
Salary: $65,000.00 to $120,000.00 /year
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