Chesapeake, Virginia
Healthcare Advocate/Service Agent Job Opening in Chesapeake, Virginia - Do you get a sense of fulfilment from helping others? We want goal-oriented, committed and enthusiastic people who are willing to do what it takes to assist our members! Join us as a Healthcare Advocate and truly make a difference.
We need you to:
Provide updates and assistance related to medical coverage and eligibility
Maintain ongoing communication with members regarding the status of claims
Accurately inform members of prescription medications coverage
Maintain documentation of status within multiple computer programs simultaneously
Adherence to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI) logic and analytical skills in problem solving
Ideal Advocates have:
High School Diploma required or an Associate?s Degree, ideally within a healthcare related field.
2-3 years? experience in a back-office healthcare position; billing, patient advocacy, admissions, coordinating, etc. preferred. Other customer support experience will be considered.
A stable work history.
Strong computer skills.
Must be an active employee for a minimum of 6 months and in good standing.
The ability to work Monday ? Friday from 11:30am ? 8:00pm
If you appreciate helping people and have what it takes to help us succeed, take the next step towards a rewarding career with us!
Job Type: Full-time
Job Location:
Chesapeake, VA
Required education:
High school or equivalent
Required experience:
Customer Service Skills: 1 year
Call Center: 1 year
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