Sterling, Virginia
Customer Service Representative Job Opening in Sterling, Virginia - CUSTOMER SUPPORT ? LOCATION
Emser Tile and Natural Stone, the nationwide supplier of high-quality floor covering products servicing world-leading retailers, builders and contractors seeks an experienced Customer Service professional.
The Customer Support Representative supports our clientele while contributing administrative support to our internal Branch Team. Our Customer Support professionals interface with Builders, Designers, General Contractors as well as all other customers that visit or call.
Key Responsibilities
Assist in day-to-day functioning of branch.
Greet customers warmly and ascertain reason for visiting.
Build relationships with contractors.
Answer all calls to Branch promptly and assist accordingly.
Direct customers to the appropriate team member.
Use telephones to reach out to customers and verify order and account information.
Resolve customer complaints via phone, email, mail, or social media.
Advise on branch information, i.e., hours, location, etc.
Work with Operations Manager to ensure proper customer service is being delivered
Assist with placement of orders, refunds, or exchanges.
Qualifications ()
Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment.
Detail oriented and self-starter.
Ability to maintain a professional work environment at all times.
Excellent interpersonal communication skills.
High school diploma, general education degree or equivalent
Ability to flex into the Warehouse as needed by Operations Team
Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.
Forklift experience a plus.
Building and product knowledge a plus.
We believe every employee should be rewarded fairly for a job well done. As an Emser employee, you will enjoy comprehensive healthcare coverage including medical, prescription drug, vision and dental care. Your financial well-being will be supported through our 401(k) retirement investment plan. Moreover, we offer a challenging & rewarding professional work environment.
The Emser employee benefits package includes: * Medical * Dental * Vision * 401(k) Retirement * Paid Vacation Time * Paid Holidays * Life Insurance * AD&D Insurance
Job Type: Full-time
Required education:
High school or equivalent
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