Indianapolis, Indiana
Director of Outpatient Services Job Opening in Indianapolis, Indiana - The Director of Outpatient Services is responsible for managing the overall operations of Behavioral Health Clinics located in various Indiana counties. The position is also responsible for providing leadership to office and treatment staff to ensure compliance with various government regulations and for marketing mental health and substance abuse treatment services to diverse markets.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensure high standards of client care.
Supervise multiple clinic sites to ensure compliance of contract and accreditation standards
Monitor time, attendance and productivity rates of treatment and office staff.
Implement productivity improvement plans for staff as needed.
Regulate staff workflow to ensure productivity requirements are achieved.
Maintain staff credentialing data to ensure adherence to regulations.
Maintain current insurance paneling and seek new insurance paneling opportunities.
Resolve customer and contractor complaints in a manner that exemplifies excellent customer service.
Administer quarterly satisfaction surveys to monitor program efficiency and effectiveness.
Develop and implement continuous improvement strategies to solve complex business problems.
Conduct weekly marketing and recruitment efforts to ensure ongoing program referrals.
Monitor and maintain client accounts by obtaining, recording, and updating personal and financial information.
Maintain accurate program data and submit monthly program reports to contractors and management staff.
Monitor program revenue by recording and updating financial information; resolving billing issues, recording and collecting client charges and expediting third party claims.
Reconcile month end billing and ensure timely submission.
Conduct ongoing chart reviews to ensure program compliance.
Maintain positive working relationships with contractors, referral sources, area service providers and regulatory agencies.
Protect client rights and confidentiality in accordance with VOAIN policies.
Maintain operations by following VOAIN, Medicaid, DMHA, TDAT, DCS, and FDA policies and procedures.
Ensure all staff are adequately trained on workplace and role expectations
Ensure that the VOA mission to Offer Hope, Restore Dignity, and Transform Lives is practiced in all areas of job performance.
Work on a multi-disciplinary team and attend internal and external meetings.
Maintain caseload of 10 billable hours per week.
Fill in for clinic staff as needed.
Perform other duties as assigned.
QUALIFICATIONS, EDUCATION and/or EXPERIENCE
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires a Master's degree in social services, 2-5 years of clinical or equivalent healthcare experience demonstrating leadership skills, knowledge of medical insurance and billing related information and the ability to manage multiple locations. 2-5 years of management experience desired. Evening hours and a valid Indiana driver?s license is required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.
While performing the duties of this job, the employee is regularly required to observe, sit, talk and hear. The noise level in the work environment is moderate.
EOE
DRUG FREE & SMOKE FREE WORKPLACE * NO PHONE CALLS PLEASE
MUST PASS COMPANY BACKGROUND CHECKS, DRUG SCREEN AND COMPLIANCE REQUIREMENTS
Employment applications will NOT be accepted via walk-in, email, regular mail, or any other source other than Indeed. Due to the number of applications received, status updates will NOT be provided by phone.
Applicant?s disabled or hearing impaired, requiring assistance in completing the online application can contact the Human Resources Department by phone or address 912 N. Delaware Street, Indianapolis IN 46202
Job Type: Full-time
Salary: $48,000.00 to $58,000.00 /year
Required education:
Master's
Required experience:
management: 2 years
Required license or certification:
* LCSW, LMHC, or LMFT licensure required
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