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Charter Sales Coordinator


chicago, Illinois


Charter Sales Coordinator Job Opening in chicago, Illinois - Charter Sales Coordinator Summary: Chicago Jet Group, a full service aircraft management, maintenance and charter company located at Aurora Municipal Airport in Sugar Grove, IL is seeking a motivated and highly reliable full-time Charter Sales Coordinator to join our team 8am-5pm weekdays with rotating on call 24/7. Candidate must possess an outgoing personality and be detail oriented. You must possess excellent verbal communication skills and the ability to maintain a high level of customer service in a fast paced work environment. You must enjoy the smallest details, be highly customer care oriented, exceedingly organized, and always professional. Key Roles and Responsibilities: Execute daily operations of scheduling flights in accordance with client needs and company policy while emphasizing safety, service and commitment to excellence. Communicate directly with clients to arrange travel details, ground transportation, hotels, catering, and similar services with the highest level of customer care. Collaborate with team members, clients, aircraft owners, operators and brokers to accurately compile charter quotations. Ensure all required customs, immigration, agriculture; international handling requirements, or foreign government regulations and requirements are met on international flights. Assist team in finalizing details to dispatch charter trips professionally and promptly. Ensure required trip sheets and all other required trip documents are sent to and received by the appropriate departments. Must be able to answer telephones, complete peripheral operations research and collect information as a member of the charter team. Must be able to develop new retail customers as well as maintain strong existing client relationships. Key Challenges: Must be able to work on an as needed basis and available 24 hours a day Must be able to adapt to change on a constant basis Must make decisions that do not compromise safety while understanding the internal and external customer needs Key Traits and Characteristics: Provide an exceptional customer service experience Contribute to charter sales Handle detailed information efficiently Adapt well to change Work compatibly in a small office team environment Contribute efforts independently Make decisions under pressure Communicate effectively Qualifications: Strong written and verbal skills Proficient in Microsoft Office suite Creative problem resolution skills Extreme attention to detail General knowledge of geography Experience in customer service Knowledge of FOS preferred The position is an entry level position; previous aviation experience/exposure is not mandatory, but preferred. Competitive salary, health benefits, 401(k) plan and paid vacation time provided. Please email resume with salary history to tinav@ chicago il illinois

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