Horsham, Pennsylvania
Director, Medical Information Job Opening in Horsham, Pennsylvania - Get ready to experience the world like never before. Join a company that builds upon your own strengths and connects you with opportunities that take you to new heights. At C3i Solutions, we deliver the experience ? but you define it. Because the experience starts with you.
As a Director, Medical Information you will join a team of more than 3,800 associates in 12 locations across the globe who provide life sciences solutions serving more than 1 million healthcare professionals each year.
The Director will plan, organize, and direct program and client management, implementation and on-going execution to ensure that account goals and objectives as defined by individual clients and the company are successfully met.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Oversee, manage and provide guidance regarding operational activities to ensure accounts meet or exceed client and Telerx expectations and contractual requirements
Establish and maintain positive client relations by day to day client communications including the creation and presentation of quarterly and annual business reviews and joint monitoring sessions
Coordinate activities with appropriate internal resources to plan and implement new programs, as well as seek, plan and execute additional growth opportunities for existing programs (from design through implementation phase)
Analyze and interpret data to appropriately communicate status of program(s)
Proactively identifying financial impact as well as maximizing financial opportunities
Consult with team leaders, appropriate support personnel and corporate client services regarding the execution of day to day objectives plus implementation of new strategic initiatives, root cause analysis (as needed) as well as problem resolution
Timely and effective internal and external communication and documentation including problem identification, root cause analysis and escalation as appropriate
Evaluate new and existing procedures and processes designed to enhance customer service capabilities, identify and recommend business solutions
Liaison to coordinate, communicate and document account deliverables including timelines on established business requirements between the client and other functional areas (ie: Systems, Compliance, HR)
Coach and mentor operations managers to increase business acumen and bench strength
This position requires a healthcare professional, RN or RPh, with a Bachelor?s degree (B.A.) from four year college or university; minimum of five to seven years of related experience ( client relationship management and/or training; or equivalent combination of education and experience.
Job Type: Full-time
|
