Columbia, South carolina
Credit & Collections Specialist Job Opening in Columbia, South carolina - Spirit Communications has immediate employment opportunities in Columbia, SC for a Credit / Collections Specialist.
Spirit Communication is s a Facilities based / Broadsoft Switch enabled Competitive Local Exchange Carrier (CLEC) in South Carolina, North Carolina and Georgia, and operates in our own Fiber / MPLS network. This Powerful Network empowers us to provide innovative communication solutions to a cross section of commercial businesses, state and federal government agencies as well as specialized focus with healthcare organizations. Our partnerships with major telecommunications carriers allow Spirit to provide a Carolina?s focus with a Global reach.
New Products include Spirit Managed Firewall and Spirit MobileVoice, Spirit?s highly secure SIP-based softphone solution specifically designed for the Apple iPad, iPhone and iTouch ? and Android products. Now available is our new line up of Spirit Managed and Hosted IT & Cloud services.
PalmettoNet, a Spirit Communications company, is one of the largest providers of digital fiber optic networks in the Carolinas. A carrier?s carrier with over 5,000 fiber route miles, PalmettoNet serves the needs of prominent telecommunications carriers who provide wireless, wire line interstate, intrastate, Fiber to the Tower and interexchange service.
Spirit is headquartered in Columbia, S.C. and has regional offices in Charleston and Greenville, S.C. as well as Charlotte, Asheville and Wilmington N.C., and coming soon Raleigh, N.C.
Georgia.
POSITION SUMMARY:
The Credit / Collections Specialist will make collection calls and/or correspondence in order to collect on the past due to customer accounts. Providing customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve customer discrepancies and short payments. The Credit / Collections Specialist will be responsible for monitoring and maintaining assigned accounts and collection of past due accounts for all Spirit entities.
The Credit / Collections Specialist will be accountable for collections for all accounts past due 30 days or more. This position will also perform other duties as necessary to support the Accounting and Accounts Receivable Department and will be responsible for enlisting the efforts of sales and senior management or other appropriate staff when necessary to accelerate the collection process. Must communicate and follow up effectively with Director of Accounting regarding customer accounts on a timely basis.
MINIMUM QUALIFICATIONS:
Reliable transportation
Excellent verbal and written communication skills
Must possess and demonstrate excellent customer service skills
Proficiency with Internet and Microsoft Office applications to include, but not limited to: Word and Excel
Must be detail oriented with good organizational and time management skills
Ability to multi-task effectively
Must have effective interpersonal skills to interact successfully with customers, management, and team members to ensure customer satisfaction
Must be able to prioritize and re-prioritize as needed in a fast-paced working environment, especially when dealing with time sensitive issues and mandated deadlines
Other duties as assigned
PRIMARY RESPONSIBILITIES:
Weekly and monthly reporting to Director of Accounting
Monthly: Suspend / Disconnect notices
Manage customers to be
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Internal and External customer interface
Process credit reports for new customers and renewed customers
Process Purchase Orders
REQUIREMENTS:
High School diploma or equivalent
Degree in accounting or related field, equivalent work experience, or a combination thereof
Accounts Receivable a plus
3 ? 5 years High Volume Corporate Collections experience
Knowledge of Billing and Collections procedures
Proficient in Microsoft Office Word and Excel
WORKING ENVIRONMENT:
Work primarily in a climate controlled environment with minimal safety/health hazard potential. Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use. Independent lifting ability of up to 25 lbs.
Job Type: Full-time
Job Location:
Columbia, SC
Required education:
Associate
Required experience:
Billing and Collections procedures: 5 years
High Volume Corporate Collections: 5 years
* Accounts Receivable knowledge: 5 years
Processing credit reports for new customers and renewed customers: 5 years
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