North Olmsted, Ohio
Inside Sales Promotional Materials Representative Job Opening in North Olmsted, Ohio - Inside Sales Promotional Materials Representative ? Job Description
THIS IS NOT A RETAIL SALES ROLE.
Summary:
Provide excellent customer service and accurately assess all customer requests:
Embroidery, screen printing, garment printing and heat press
Promotional products
Digital marketing
Printing
Lead generation
Handle call-in and walk-in prospects and customers in a courteous and professional manner. Coordinate and execute in-house marketing programs.
Demonstrate a professional image of the EmbroidMe/Fully Promoted brand at all times.
Essential Duties and Responsibilities:
Respond efficiently to all walk-in customers and telephone inquiries to determine product needs, provide recommendations and quotes and assist with the order process.
Greet customers and answer phones in a professional and knowledgeable manner.
Execute in-house direct mailings.
Assure customer satisfaction. Send thank you cards and survey monkey at completion of orders.
Process all work orders accurately and obtain customer approval.
Obtain at least 50% down payment and payment in full upon completion with every order.
Accurately complete Counter Forms, quotes and invoices.
Work closely with the Production Area to answer any questions they may have concerning current work orders.
Maintain a good working relationship with vendors to obtain quotes and follow up on orders in process.
Make telemarketing calls to generate new business. Maintain and update lists of prospective customers and referrals.
Implement effective marketing strategies within the business.
Input and manage customer contacts in CRM system.
Support business as needed with reports, invoices and paperwork.
Cross train in other areas of the business to maintain a fully functioning business at all times.
Maintain an organized, clean and professional business appearance at all times.
Complete EmbroidMe/Fully Promoted training.
Perform other tasks as required by management
Qualifications and Requirements:
Buy in and share the Company?s core values:
Trust & Honesty
Have Fun
Consistency & Attention to Details
Hard Work
Growth & Success
Experience in the Promotional Materials Space a plus
High energy individual with a go get it attitude
Candidate must have attention to details mind set
Must be a team player with clear accountability for own tasks ? self starter
Must be computer knowledgeable and have experience with basic programs including the Microsoft Office Suite, CRM data entry and reporting, POS, etc.... Knowledge of Adobe Illustrator and Photoshop a plus.
B2B Sales experience required
*
Must be proficient in English including spelling, grammar, punctuation, and proofreading.
Possess a good understanding of basic sales and telemarketing tactics.
Have excellent communication and customer service skills.
Customer Service and Internal Experience 3+ years required
Must have the ability to stand on feet for long periods of time.
Must have the ability to operate a computer and monitor for long periods of time.
Daily Schedule:
Monday-Friday ? From 8:00am to 5:00pm
$500/week
Job Type: Full-time
Salary: $500.00 /week
Required experience:
Coordinator: 2 years
B2B: 2 years
Sales: 1 year
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