Westfield, Massachusetts
Support Desk Engineer Job Opening in Westfield, Massachusetts - We are an MSP Mentor Top 100 company looking for an experienced Support Desk Engineer to join our Remote Services team. The successful candidate is a disciplined, self-motivated networking engineer who enjoys working with people as much as he or she enjoys working with technology, servers and applications.
Job Description
The Support Desk Engineer?s tasks and responsibilities include:
IT Support relating to technical issues involving Microsoft's core business applications and operating systems.
Technical support at the network level: WAN and LAN connectivity, firewalls, and security.
Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
System documentation development, maintenance and review.
Regular communication with clients, keeping them informed of incident progress, upcoming changes or agreed outages.
Taking support calls live for immediate triage.
Skills Required
3 years of IT experience in a support role.
Strong oral and written communication skills.
Ability to switch tasks frequently.
Solid network troubleshooting skills- TCP/IP concepts and LAN/WAN issues
Microsoft certifications a significant advantage.
Knowledge in all supported Microsoft Operating Systems (Server 2008, Windows 7,8, 8.1 and 10 Server 2012 and 2012 R2) and Office products.
Experience with Windows Active Directory (User and Group Creation & Administration, GPOs.)
Functional knowledge of Microsoft Exchange (2010 & 2013)
Experience troubleshooting issues related to DHCP & DNS
Ability to troubleshoot and resolve issues related to local and network printing.
Strong Handheld and Mobile device Experience (Windows Mobile, Blackberry BIS & BES, IOS, Droid) in relation to setup and email configuration.
Experience with the following AV products- Symantec, McAfee, AVG, Trend, and Kaspersky.
Experience with Sonicwall firewalls a plus.
Experience with Cisco ASA Firewalls and switches a plus.
Experience with Connectwise and Kaseya a significant advantage.
MAC Experience is a desirable but not required
Position Offered
This is a full time, permanent position. Benefits include Medical and Dental healthcare, short and long term disability insurance, 401K and ESOP programs.
Location: Westfield, MA
Compensation: TBD
Job Type: Full-time
Required experience:
Microsoft: 3 years
Support Desk: 3 years
Windows: 3 years
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