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Help Desk Analyst


Hatfield, Pennsylvania


Job Type: FT


Rate: DOE


Help Desk Analyst Job Opening in Hatfield, Pennsylvania - Help Desk Analyst technology is looking to fill a help desk analyst role in the hatfield area. please forward your resume to morgan komatick - if you are interested in this help desk analyst role. responsibilities: - manage and maintain a/v equipment as required - document calls, issues and resolutions by creating and managing tickets related to desktops, laptops, mobile devices and user productivity applications (such as microsoft office and enterprise applications) - provide remote support and problem resolution pertaining to client pcs, laptops, scanners, printers, copiers and cell phones - facilitate trouble shooting with third party vendors - perform low level troubleshooting of networking including methods such as ping, race route, nslookup and telnet - manage active directory including but not limited to user creation, deletion, permissions and password resets - administer/manage macds (moves, adds, changes and deletes) for remote access/vpn accounts, office 365 accounts and voip - manage all it inventory via organized and updated spreadsheets - keep track of loaners and equipment and recommend upgrades and renewals of hardware equipment based on age and warranty - travel to remote offices as needed - will be providing both remote, and hands-on support, supporting 500 employees both onsite and offsite please forward your resume to morgan komatick - if you are interested in this help desk analyst role. requirements: - minimum of 2 years hands-on it help desk experience with strong troubleshooting skills - experience researching desktop computer systems as well as peripherals and printers - must be proactive and have a strong commitment to providing quality customer service - strong experience with windows client os (win 7 and win 10) - must be able to learn and support new and quickly-changing technologies - must be able to multitask and set priorities with limited direction - experience working in an enterprise environment a plus - experience with dameware, smartdeploy and office 365 is a plus - must have excellent communication (verbal and written) and interpersonal skills to interact with customers at all levels and technical proficiency in order to provide effective phone, desk-side and email support - must be able to bend, stoop and lift 30 lbs from time to time as needed please forward your resume to morgan komatick - if you are interested in this help desk analyst role.

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