West Covina, California
Administrative Assistant Job Opening in West Covina, California - Description
Special Care Medical Supply provides premium, high-value affordable quality solutions for all home healthcare needs. With showroom of a full range of medical equipment, supplies, and experience staff the first day of the establishment of the company in 2014.
Overview:
The Customer Service Sales Representative will provide support to all areas of the company; performing a variety of duties as needed. Candidate must be flexible and able to multitask; This includes but is not limited to file and retrieve customer charts, soft and distributes incoming mail, provide back-up to receptionist, audit customer charts, and provide clerical support to various departments.
Hours of Operations
Monday through Friday 9AM-5PM, 40 hours per week; with minimal possibility of overtime this will only be approved by a manager.
Employee must be on call in case needed.
Education:
High school diploma or G.E.D
Continuation of training
Essential Functions
Consistently exhibits behavior and communication skills that demonstrate company commitment to superior customer service, including quality, care, and concern with each internal and external customer.
Providing services with exceptional professionalism to internal and external customers involving the exchange of complex and sensitive information while acting as a patient advocate.
Recognize financial, medical and legal risks based on data collected during customer interactions and follow appropriate procedures.
Answer incoming phone calls in a professional manner to address inquires and concerns.
Ability to work independently as well as with a team under supervision and within a timely manner.
Ability to sell items from the showroom and be comfortable working with a registry.
Ability to utilize different methods of marketing to promote the company to providers, clinics, hospitals, nursing homes, assisted living homes , and etc.
Ability to handle difficult customer situation in a positive manner
Contact customers to verify receipt of orders and document appropriately
Process orders for shipment via FedEx, UPS, USPS, OnTrack, and etc.
Provide assistance with billing filling, preparing statements, invoicing for mailing and other tasks as required
Maintain clean and neat work area
Audit customer charts according to company guidelines. Assist with completing reports as requested.
Provide support and assistance to customers and other staff as needed.
Attend in-store meetings.
Perform other duties as deemed appropriate by management.
Set up equipment and instruct patients on the basics use of equipment.
Assist patients in solving problems regarding equipment use.
Respond to telephone inquiries and orders from patients and referral sources.
Provide information on equipment, supplies, services and pricing.
May assist walk-in patients with the selection of equipment, supplies and
Process orders by preparing all appropriate paperwork. Complete and distribute all necessary paperwork in an accurate and efficient manner
Coordinate the delivery, set-up and pick up of equipment, supplies and services with patient client and appropriate personnel.
Contact patients to inform them of any payment requirements, determination of best delivery methods and instructions for receiving delivery
Responsible for timely pre-quality assurance of all delivery documents from customer service prior to delivery.
Checking payers, insurance verifications, completed prescriptions, diagnosis, equipment ordered and proper co-pays.
Timely check in of delivery documents from delivery staff to be complete within four to six hours of receiving.
Timely confirmation and quality assurance of completed delivery documents performed to ensure accurate payment and compliance with company and contractual requirements.
Complete confirmation within 48hrs of delivery
Responsible for identifying and correcting errors in paperwork and provide feedback to the appropriate department to ensure increased productivity.
Obtaining required documentation from both physicians and patients.
Must complete appropriate training courses
Process orders for shipment via FedEx, UPS, USPS, OnTrack, and etc.
Provide assistance with billing filling, preparing statements, invoicing for mailing and other tasks as required
Maintain clean and neat work area
Qualifications:
Required Experience
At least 2-7 years of direct experience in the medical equipment field.
Must have sales experience selling DME
Strong verbal and written communication skills
Proficient level of computer and certain DME software (Cortex) usage
Professional experience with the geriatric or disabled community
Self-motivated and a team player
Excellent problem solving skills
Verbally Fluent in Spanish language due to the demographics of the retail
Familiar with insurances: Medicare, PPO, HMO, and etc..
Familiar with Medical terminology
Physical Requirements
Must be able to work up to 35 hours a week
Ability to lift and carry up to 20LB maximum
Must have professional apparel
Job Type: Full-time
Salary: $13.00 /hour
Required education:
High school or equivalent
Required experience:
Administrative Assistant: 1 year
Required language:
Spanish
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