New York, New york
Sr. Sales Administration - OFFICE FURNITURE IND. HEDBERG EXP... Job Opening in New York, New york - A Privately held company under third generation ownership with locations in NY, FL, NJ and PA, is seeking a to fill the role of Sales Administrator in the Sales department of their NY location. The function of this position is to provide high level customer service in a timely manner including quote/order entry, order status, and punch list follow-up. This position will be responsible for supporting the sales staff and following up to make sure that we meet and exceed the customer?s expectation of Delivering Perfect.
ESSENTIAL JOB FUNCTIONS & RESPONSIBLITIES
Quote Creation (siff, work with design, work with vendors)
Acquire vendor discounts and verify pricing (CDA)
Assist and verify specification
Complete all required header information (i.e. sales codes, taxes, ship to, carton/uncarton)
Complete applicable instructions
Color code floor plans and organize counts
Request COI
Manage and put COM and COL on reserve
Management of CODs
Handle auto pricing
Assist in request for labor quote
Ensure proper approval documentation prior to quote conversion to order
Request proforma invoices for clients who have deposits required
Ensure orders are released in our Hedberg system
Order Follow-up: Confirm receipt of purchase order with vendor
Confirm receipts of acknowledgement from vendor
Create and manage vendor request for deposit
Lead resolution of acknowledgement discrepancies
Create order status reports (initiate and maintain throughout)
Pre-Installation:
Create Operations request (advise union/non union; ST or OT)
Assist in preparation of installation package/binder
Install:
Maintain punch list documentation (dates, advise clients)
Order punch list items (if n/c required request)
Create laser and RA tickets when PM is not involved to prompt freight claims
Complete installation
Post Installation:
Invoice upon delivery and installation
Day two orders
Maintain client contact to ensure satisfaction
Other:
Input and set up new customers and vendors
Request warranty information
Product Mix Report
Job Type: Full-time
Required experience:
Customer Service: 1 year
Sales Administration in the Office Furniture Industry: 1 year
Hedberg: 1 year
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