Santa Clara, California
Field Service Technician-Entry Level Job Opening in Santa Clara, California - DellEMC:
GSAP: Associate Customer Service Engineer
Who We Are
EMC is a global leader in enabling businesses and service providers to transform their operations and deliver information technology as a service (ITaaS). Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset ? information ? in a more agile, trusted and cost-efficient way.
We work with organizations around the world, in every industry, in the public and private sectors, and of every size, from startups to the Fortune Global 500. Our customers include global money center banks and other leading financial services firms, manufacturers, healthcare and life sciences organizations, Internet service and telecommunications providers, airlines and transportation companies, educational institutions, and public-sector agencies.
About Your Role
The Global Services Associate Program (GSAP) hires candidates locally and trains them centrally. As an Associate Customer Service Engineer (ACSE) you will be developed through this structured program that combines intensive training and on-the-job mentored experience. This intensive role based Boot Camp training includes an introduction to the storage industry, best practices and methodologies and the EMC way of doing business. The training also includes hands-on work with EMC products and platforms, operating systems and storage infrastructure tools. You will receive the foundation necessary to achieve technical certifications (EMC and Non-EMC). You will learn to perform installations, preventative & remedial maintenance on EMC equipment at a wide variety of customer locations and environments. After Boot Camp, you will transition to your home office and begin working in your full time role directly impacting EMC?s Total Customer Experience. Additionally, you will work with an assigned mentor, team members, customers and direct managers to gain a full understanding of EMC products and culture. Another key component of your role will be to adhere to administrative policies and escalation procedures.
Principal Duties and Responsibilities:
Learn, understand and begin routinely performing the following customer engineering responsibilities: Installation and servicing EMC hardware & software under the guidance of an assigned mentor
Learn the basics of an install cycle: Performance of pro-active maintenance according to established procedures, adherence to proper escalation procedures and keys to success
Do part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event
Close all cases at the completion of an event:
Assure complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed
Maintain account notebooks.
Responsible for the maintenance of assigned inventory and test equipment
Attend technical and/or professional training at corporate training centers to enhance technical abilities and skills
Perform other duties as required and directed by Senior CE or Manager
Lift up to 30 lbs. when necessary
Travel, have both a valid driver?s license and a reliable automobile to arrive at customer locations, be available on-call at select times, and to work OT hours
About You
You have an Associates or Bachelor?s Degree in a technical discipline and up to 2 years of relevant work experience. You understand the importance of a strong sense of urgency, communicating effectively and having a keen attention to detail. You love working with others and solving problems. Innovation is intriguing to you and you do all things with high integrity. You like to have fun and approach your work with passion and enthusiasm. You understand the importance of doing things for the greater good and you are inclusive and approachable to those around you.
A Culture of Engagement & Our Core Values
EMC is a place that exudes passion and innovation. The EMC voice is clear and concise. The EMC brand personifies a global community of passionate innovators and inspired problem-solvers. At EMC, we?re innovative, relevant, trusted, engaged, approachable, and fun. EMC is currently named #18 on World's Best Multinational Workplaces list. Here are just a few reasons why:
EMC Gives Back : In 2014, EMC energized and mobilized volunteerism through two companywide focus efforts to provide clean water and alleviate hunger. In addition, employees received three days per year to volunteer for their choice of causes, and in recognition of their annual service anniversary, EMC now makes a donation to a charity of their choice.
Learning & Development : Developing employees is essential to EMC?s continued innovation. The company offers a tailored learning path for all employees, comprising a robust portfolio of more than 8,000 custom-developed courses and learning opportunities. In 2013, 78% of employees had an Individual Development Plan in place and the average employee participated in more than 50 hours of training.
Diversity & Inclusion : EMC?s ranking is based on inclusion on 17 national Great Place to Work lists from around the world, including: Austria, China, France, Germany, India, Ireland, Italy, Mexico, Netherlands, Poland, Saudi Arabia, Spain, Sweden, Switzerland, Turkey, UAE, and UK. EMC has a program that connects high potential women to those already in senior leadership roles and offers an accelerated program of career development. EMC values diversity and inclusion and we are helping to create better futures for our employees, customers, and communities. We are committed to acting in a socially and environmentally responsible manner and to being an attentive and thoughtful neighbor in our local and global communities.
?You Define EMC?: In 2014, EMC launched a worldwide initiative aimed at highlighting how each employee contributes to EMC?s success. This personal and interactive program shrinks the distance between the company?s global locations and strengthens dialogue and connections between EMC employees throughout the world.
Job Type: Full-time
Salary: $47,000.00 /year
Job Location:
Santa Clara, CA
Required education:
Associate
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