Aurora, Colorado
General Manager Job Opening in Aurora, Colorado - General MANAGER JOB DESCRIPTION (Exempt)
The General Manager has the highest level of authority within the store, and is responsible for the overall management of his/her store. The General Manager (GM) is the foremost decision-maker in regard to every aspect of the store?s operation, i.e., personnel, product procurement, merchandising and customer service. The General Manager position requires strong leadership skills to train, supervise and lead the Sales Associates and Supervisors.
PRIMARY RESPONSIBILITIES OF THE GENERAL MANAGER INCLUDE:
Achieving the store?s sales budget by consistently evaluating the performance of the various departments within the store and making appropriate adjustments and modifications when necessary based upon his/her analysis of his/her business.
Controlling expenses by managing his/her store?s payroll and supply budgets.
Recruiting, interviewing and being involved in the hiring decisions of Sales Associates and Supervisors.
Using his/her discretion and sound judgment to adjust the corporate merchandising plans, as and when appropriate, based upon his/her familiarity with his/her store?s sales trends, clientele and layout.
Training store staff to implement Company merchandising guidelines as well as visual standards execution.
Training store staff on customer service and product knowledge to ensure a consistent customer service level within the store.
Collaborating with and communicating pertinent information to the staff in regard to daily, event- or season-specific business issues and opportunities.
Ensuring that the store?s work schedule effectively maximizes sales opportunity based upon his/her store?s customer flow patterns; making adjustments to the schedule as business needs dictate.
Implementing the Company?s personnel policies and adhering to legal obligations.
Addressing and resolving employee complaints, grievances and questions as they arise.
Attending to special needs, requirements or problems of the customers.
Disciplining subordinates when necessary and properly documenting the corrective action as appropriate.
Understanding and adhering to requirements of the collective bargaining agreement (when applicable).
Ensuring a consistent and appropriate level of safety, both in staff behavior and in facilities maintenance.
REQUIRED SKILLS:
3+ years of progressive experience in retail management.
Excellent communication and leadership skills and sound judgment.
Experience with various customer service techniques.
Prior accounting, budgeting, scheduling, inventory control, loss prevention and merchandising responsibilities are essential.
A bachelor?s degree in business administration or a related field is preferred.
Job Type: Full-time
Required education:
Bachelor's
Required experience:
Management: 3 years
|
