Pelham, Alabama
Sales Support Coordinator I Job Opening in Pelham, Alabama - Job Summary
The primary function of the Sales Support Coordinator is to provide direct support to the Sales Representatives and customers in the ongoing development of existing and prospective SCCS customer base to ensure that the department is able to meet its growth targets. Serves Sales Representatives and customers by providing product and service information; resolving product and service problems and managing quotations and order entry process as well as tracking and logistics support.
Essential Job Duties
Customer Service - Coordinates payment with customers that have open orders; answers product and service questions while suggesting information about other products and services; opens customer accounts by recording account information; maintains customer records by updating account information; resolves product or service problems by clarifying the customer's complaint and determining the cause of the problem then selecting and explaining the best solution to solve the problem as well as expediting correction or adjustment then following up to ensure resolution;
Sales Support - Assists in completing sales projects including proposals and marketing; prepares and sends samples in a timely manner on request; completes needed information for RMA?s and communicates with QC; manages territories where there is no representation; coordinates custom requests with other departments;
Reports - Processes weekly, monthly and quarterly reporting for key accounts; recommends potential products or services to management by collecting customer information and analyzing customer needs; prepares product or service reports by collecting and analyzing customer information;
Logistics - Coordinates with other departments and 3rd party vendors to ensure delivery commitments are met; processes acknowledgement and shipping information on customers websites; processes all freight quotes; identifies, receives in and labels 3rd party items for shipping; coordinates pick-up and return of sample frames and damaged/defective product; helps coordinate show shipments;
Data Entry - Processes and submits purchase orders to 3rd party vendors; calculates tax rates and sets up codes in Syspro; processes COM; conducts requests including adds, deletes, and changes to quotes and orders;
Additional Job Duties & Responsibilities
Filing and related administrative tasks.
Any other duties as assigned by Operations Manager.
Expected Hours of Work
Monday through Friday from 8:00 a.m. to 5:00 p.m. Some overtime is expected in this position.
Equipment Used
Telephone System
Computer ? MS Office Suite
Syspro ERP (as it relates to Customer Service)
Knowledge, Skills & Abilities
High school diploma or equivalent required; some college preferred;
Minimum of 1-3 years in a customer service department required; furniture or apparel industry preferred;
Highly organized and detail-oriented;
Excellent verbal and written communication skills as well as interpersonal skills;
Ability to build and maintain strong relationships with customers and staff;
Excellent listening and professionalism required.
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
customer service: 1 year
Microsoft office: 1 year
Sales Support: 1 year
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