Waltham, Massachusetts
Patient Services Representative Job Opening in Waltham, Massachusetts - Established in 1986, Boston IVF has earned a reputation in the national and regional medical communities as one of the most successful advanced fertility treatment centers in the U.S. We welcome your resume for the following full time position at our Waltham location
Patient Services Representative
The Patient Services Representative communicates directly with individuals and couples who are interested in learning more about the assisted reproductive technologies offered at Boston IVF. This individual will be responsible for handling new patient incoming calls and web inquiries, assisting patients with appointment booking and logistics. This role requires empathy, excellent telephone skills, professionalism, extraordinary customer service skills, as well as exceptional appointment conversion capabilities.
In this role you will provide information to patients in ways that are easily understood and processed by non-medical professionals. You will be a part of the marketing team and work directly with various Boston IVF team members to obtain pertinent information that may be beneficial to prospective patients.
Job responsibilities include
Telephone interactions
Answer web and phone line inquiries from prospective fertility patients
Provide general pre-treatment path advice, info, and Boston IVF-practice information
Schedule initial consultations in scheduling system
Reporting and tracking of all patient referral sources and interactions
Job requirements and skills include:
An exceptional and upbeat phone manner
Call center representative experience, preferably in healthcare environment working directly with patients on a one on one level
Multi-lingual skills preferred
Experience with a customer relationship management (CRM) software system a plus
Job Type: Full-time
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