Quincy, Massachusetts
Customer Service and Billing Representative Job Opening in Quincy, Massachusetts - Carewell Urgent Care centers offer neighborhood urgent care. Carewell Urgent Care is the place to go for fast, caring, and affordable medicine for an injury or illness, vacation care, vaccinations and physicals. We treat most common illnesses and Urgent Care seeks a full time Customer Service & Billing Representative for our Quincy headquarters.
Summary: Working with and reporting to the Accounting and Finance Manager, the Customer Service and Billing Representative will provide billing and administrative support to the company.
Duties and Responsibilities:
Prepares, reviews, and sends patient statements
Identifies and resolves patient billing inquiries. Resolve customer concerns utilizing in-house billing resources
Answer questions from patients, staff, and insurance companies
Follows and reports status of delinquent accounts
Process customer refunds, review account adjustments, resolve client discrepancies
Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers. Make collection calls
Provide the customer with written information as needed
Responsible for monitoring and maintaining assigned accounts- customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
Work insurance accounts receivable and patient accounts receivable. Work credit balance process refunds
Work directly with the insurance company, healthcare provider, and patient to get claim processed and paid
Cross train on payment posting and other billing functions
Manages the account receivable reports
Provides billing information by carrier, analyzing and summarizing third-party billings, accounts pending, and late charges data and trends
Summarize billings, adjustments and revenues received
Analyze claims system reports to ensure underpayments are correctly identified and collected from key carriers.
Assist other departments as necessary
Work on special projects as assigned
Qualifications:
Associate?s degree plus three years of relevant experience, Bachelor?s degree preferred (or equivalent experience
3+ years of experience in a high-volume medical billing department
Experience with multi-site, individually credentialed facilities (Urgent Care, ASC, etc.)
athenaCollector experience preferred
Strong Excel skills
Enjoying working in a fast pace environment
Must display proven ability to multi-task and meet deadlines at the same time
Must possess strong organizational skills, a strong work ethic, a professional attitude, and superior customer service skills
Must be able to work well independently and with a team
To apply please email your resume and salary requirements to the email address visit our website at . Thank you for interest in Carewell Urgent Care.
Job Type: Full-time
Required experience:
Billing: 1 year
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