Warwick, Rhode island
Retail Sales Lead Job Opening in Warwick, Rhode island - RETAIL SALES LEAD
PAY STRUCTURE: Small Base, commission plus monthly bonus potential.
Responsible for creating retail sales utilizing exceptional customer service and knowledge of La-Z-Boy products and services. Strives to create long-term customer relationships that will lead to increased sales and profitability and is responsible for leading the selling team to handle sales objectives, store standards and other duties to run a world class operation.
Retail Sales Culture and Promotions: ? Drive Sales to consistently achieve store sales goals by personally selling the furniture and accessories and services offered by La-Z-Boy? Team with Store Manager, Sales Manager, Designer and selling team to promote Design Sales program and drive store sales? Coaches to the Company selling model with the passion to drive real action? Uses the Company metrics to coach the proper behaviors needed to be a world class selling organization. People Development: ? Coaches the selling team to achieve sales, store standards and customer service objectives? Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies? Leads with the highest ethical standards and demands the same from their teams? Ensures associates are provided the necessary tools to perform job responsibilities? Coaches team based on retail sales results. Store Standards / Operations: Effective Manager on Duty (MOD) (As needed)? Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery? Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it? Show a sense urgency, enthusiasm and excitement with the staff and customers.
Adhere to operational procedures and guidelines outlined by the Company and other duties assigned by the Store Manager and Sales Manager? Accurately complete order information, collect deposits and fees, keep orderly customer records? Responsible for opening and closing of the store? Maintain store cleanliness, appearance, and standards. This includes, but is not limited to, maintenance of showroom displays, tagging, and facilities. Customer Experience Excellence: ? Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services and product demonstrations? Meet and greet customers that come into the store? Make sound business decisions to deliver customer satisfaction and promote team environment? Is intolerant of any lack of customer caring by the staff? Other duties as assignedMINIMUM QUALIFICATIONS: ? High School Diploma or equivalent is required. Bachelor?s degree in Business or related field is preferred.? Previous sales experience with a proven track record of success? Proficient in the use of Microsoft Office, including Word and Excel? Ability to deal with people at all levels and work as team? Excellent communication, customer service, and organizational skills? Strong interpersonal skills to effectively communicate and build rapport? Ability to effectively manage time and conflicting priorities? Strong attention to detail? Ability to work the schedule and hours dictated by business needs, to include evenings, weekends and holidays? Initiative to meet assigned goals, missions and objectives.
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
retail sales: 1 year
|
