Los Angeles, California
Job Type: FT
Rate: DOE
Help Desk Analyst II Job Opening in Los Angeles, California - Help Desk Analyst II technology is looking for a help desk analyst ii who has experience with working servicenow we are looking to present candidates immediately and this help desk analyst ii position will not be open long. you can apply for this position today by sending your resume to or by contacting (949) 623-2673 extension 29684. you can also connect with me on linkedin at https://www.linkedin.com/in/jeremy-lampkin-405a9913b responsibilities ? phone support: provide phone support and coverage for inbound support calls to the service desk. this also includes remote support for desktops, notebooks, and mobile devices. ? communication: being able to identify problems in the environment and communicate with peers. provide a level of discretion when it comes to sensitive data and communication such as confidential company information. ? customer service driven the self-prioritization and timely resolution of incidents to support our employee?s technology needs. provide training to customers on best practices for technology usage. ? incident management: documenting all incidents, problems and requests in the company ticketing system (servicenow) with a focus on sla?s, documentation, and customer satisfaction, and escalate as needed to service owners as well as management. management of all incidents in a centralized ticketing system provide desk side support on an as needed basis dependent on incident priority and description. itil v3 foundations certification is preferable but not essential. ? advance troubleshooting: identifying problems in the environment and driving them to resolution; from making sure the workplace is clean to identifying recurring failures and notifying the appropriate product owner. ? executive support: dedicated to providing high end customer service with executive presence. effectively manage vip incidents and requests to ensure technologies, such as wi-fi, iphones, ipads, computers are synced and working fine. being able to bridge the gap and explain technology to non-technical personnel.
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