Waukegan, Illinois
Customer Success Ambassador Job Opening in Waukegan, Illinois - Title: Customer Success Ambassador
Reports to (Title): Customer Success Manager
Department: Customer Success
Hours: Monday-Friday 8:30AM-5PM
Company: Peer Chain
ABOUT US:
Since 1969, the PEER Chain family has been a strong and reliable source of industrial chain. We are a family business connected by links forged over years of excellent service, quality and expertise. Our family is passionately committed to providing product genius and over-the-top service designed to keep our customers? businesses running. We pledge to provide unsurpassed support while delivering high quality chain.
PEER Chain considers all employees, representatives and customers part of the family. We take pride in a family-centric atmosphere. We maintain a professional, yet fun work environment by having an open-door policy, allowing visits from both human and canine friends, and by encouraging associates to take time outs during the day for things like foosball, Ping-Pong, pool or walks around the property.
JOB SUMMARY Perform Customer Service functions for the customers in chain sales areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform all aspects of sales support to RSM, Customers, and Outside Reps etc.
Follow up on quotes.
Respond to all inquiries from customers (internal and external) in a timely and professional manner.
Process orders and quotes, respond to customer complaints, generate return goods paperwork, provide shipping information and trace shipments as needed.
Analyze stock situations for customers and troubleshoot any potential issues.
Work with the Inventory Control department to determine ship dates for large or special orders.
Generate written correspondence to customers and coworkers as needed
Act as the liaison between the customer and all departments within the company.
Maintain all customer ?special instructions? regarding shipping and inventory.
KNOWLEDGE, EXPERIENCE, APTITUDE
Focus on service.
Building relationships both internally and with the customer base.
Diffuse negative situations quickly and professionally.
Adaptability.
Ability to communicate effectively to a variety of audiences.
Able to multi-task.
Proactive and positive mindset.
Title: Customer Success Ambassador
TOOLS & EQUIPMENT
Epicor M2K
Clientele
Microsoft Office: Outlook, Word and Excel.
INTERACTION
Customers/Potential Customers
Sales Support
Product Managers
Regional Sales Managers
Outside Sales Representatives
Inventory Control
Warehousing and Shipping
Accounting
All levels of management including owners
WORK CONTEXT
Works at a desk in a cubicle environment
Team Environment
Full time and hourly
8:30 am -5:00 pm Monday through Friday (hours may vary)
REQUIREMENTS
Two (2) years prior customer service experience
Some college preferred
Must have excellent written and oral communication skills
Ability to type quickly and accurately
Job Type: Full-time
Salary: $36,000.00 to $38,000.00 /year
Job Location:
Waukegan, IL
Required education:
Associate
Required experience:
Customer Service: 2 years
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