Louisville, Kentucky
Region Manager Job Opening in Louisville, Kentucky - Thorntons, Inc. is an Equal Opportunity Employer. M/F/D/V.
At Thorntons everyone counts, we cheer for each other and we have fun! And those are just a few of our values. Come join our team and find out more. As a family-owned and employee- owned company, Thorntons strives daily to be peoples favorite place to stop when they are on the go. Our team-based, high-performance culture is a combination of entrepreneurial spirit and a core purpose centered on our customers. Thorntons team members help drive our success. Come be part of this success and join our team as a Region Manager!
The Regional Business Leader (RBL) oversees the operations of his/her store leadership teams. Through the mindset of a Developer, the RBL is responsible for achieving budgeted numbers, growing sales and profits, building a high-performing team of owners, leading process improvement, and championing our culture. The RBL is responsible for the overall management of the daily operations of each store within the manager's territory as well as ensuring the success of the organization's goals and objectives within each store.
Achieve Budgets
Partner with Category Teams and Ops Leadership to build annual budget and operating plan.
Achieve store operating budgets and goals in the operating plan.
Monitor each store's performance to sales, productivity, and profitability.
Lead necessary adjustments using tools and resources to achieve targeted plans and goals.
Grow Sales and Profits
Ensure all store leaders maintain in-stock to standards to meet guests' needs, plan for and capitalize on regional sales opportunities, and maintain products to appropriate inventory turn and waste write off levels.
In support of the store leadership teams, develop and foster internal and external relationships to grow the business and stay current with market sales, trends, competition, and consumer data for the region.
Build a High Performing Team of Owners
Partner with GMs/Recruiters/HR support staff to recruit, hire, and select talented individuals aligned with our Core Value and the ability to grow with the company.
Provide consistent, direct, timely, constructive, and objective feedback.
Instill a sense of ownership and responsibility by involving team members in decision-making processes.
Hold Team Members accountable for results and adhere to company policies and procedures.
Ensure staff is in place to provide fast/friendly service to grow transactions and enhance the Guest Experience.
Coach, mentor, and train Team Members to perform to standards and follow processes.
Provide Team Members with enough autonomy to perform their jobs effectively.
Recognize potential in Team Members for promotion and assist them in creating an appropriate time bound development plan.
Lead change and build the team's skills and capabilities to stay current and relevant with our evolving business model.
Lead Process Improvement
Become knowledgeable in Thorntons' Systems and Processes.
Utilize processes, systems, and tools to ensure consistent execution of business strategy and targeted results.
Partner with Store Leadership to ensure consistent store performance and brand standards.
Provide training, coaching, problem solving, and recognition to ensure that all team members understand and are able to perform to Thorntons standards within our prescribed systems and processes.
Provide feedback to Store Support Center Leadership on systems and processes to improve execution and consistency of performance in the stores, region, division, and across the company.
Champion Our Culture and Recognition
Model, Inspire, and Coach Team Members to live Thorntons Core Values every day.
Consistently provide recognition and rewards using all available tools and resources to thank team members who live Thorntons values and strive to achieve business goals and growth.
Care for our Team Members by always showing respect for the individual and by seeking help for those in need through programs such as Champ Cares and Angel Tree.
Preferred Qualifications
Education
Bachelor's Degree in Business or Communications
Experience
2-5 years of Multi-unit retail management experience.
Proven results in driving sales and profitability.
Knowledge/Skills
The ability to create a team-oriented environment that inspires and motivates each member toward the organization's goals.
The ability to communicate and articulate, both written and orally, the organization's objectives to groups and individuals alike.
The ability to prepare and deliver quality presentations.
The ability to coach for success through consistent open and honest communication.
The ability to work on several tasks simultaneously in varying degrees of complexity and completion.
Knowledge of retail accounting and income statements.
The ability to understand and operate in a dynamic, fast-paced, 24-hour retail environment.
Equipment/Special Expertise
Excellent computer skills in Microsoft office Suite Products, including Excel.
Other Considerations
Must have a valid driver's license.
Must be in stores 80% of each work week's schedule.
Must be willing to travel overnight 2-3 days per month.
Job Type: Full-time
Required education:
Bachelor's
Required experience:
Operations Management: 2 years
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