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Field & Staffing Manager


sacramento, California


Field & Staffing Manager Job Opening in sacramento, California - Field & Staffing Manager POSITION SUMMARY: Responsibilities include recruiting, interviewing, hiring, orienting, training and supervision of branch staff and Care Partner staff -- including but not limited to counseling, performance evaluations, conflict resolution, corrective action and termination. Management of all workers compensations claims from the investigation to the closing of the claim by partnering with Risk Management and the field staff. Directly manages the overall operations of the branch and satellites including the branch staff and the Care Partner staff. Ensures all assessments --phone or in-person -- are completely timely and followed through until the record is closed. The Field and Staffing Manager will also be required to work closely with the Area Manager and will be responsible for the effective management and profitable operation of assigned centers. MAIN DUTIES AND RESPONSIBILITIES (Essential Functions of the Position): 1. Responsible for all employment-related transactions, ensuring that all transactions are managed according to policy throughout the entire employment relationship, including interviewing, hiring, orienting, training, supervising, performance evaluation, action, and termination of all Care Partners and branch staff a) Responsible for using appropriate selection techniques to hire new Care Partners and branch staff Assesses upcoming staffing needs. Researches, organizes, and attends appropriate job fairs and workshops. b) Hiring Responsible for ensuring that all New Hire Paperwork is processed in a timely manner. Manages the Background Check process to ensure maximum efficiency of the program. Oversees staff to ensure that Reference Checks have been conducted. Ensures that CP information is accurately entered, in a timely manner, into the VividCare system. c) Orienting Responsible for conducting new Care Partner orientation, ensuring that the appropriate skill level is assigned. Responsible for conducting new branch staff orientation, ensuring that they have all training and skills needed for the position. AccentCare POSITION DESCRIPTION d) Training Conducts Telephony training and follows up regarding any problems with compliance. Conducts other trainings and re-orientation workshops as necessary. e) Supervising Supervises Care Partners via phone and/or field supervisory Visits to ensure client needs are successfully met and Care Plans are being followed. Supervises branch staff Completes Care Partner and branch staff performance evaluations within established time frames. 1. 90-days after initial hire -- branch staff 2. Mid-year evaluations -- branch staff 3. Annual Performance Evaluation -- branch staff and Care Partners -- conducted in-person and in conjunction with ensuring CP file is complete, expirations and requirements are updated, and current edition of CP handbook is received. f) Action Trains on appropriate policies and procedures relating to corrective action. Maintains appropriate documentation. Responsible for investigation, counseling, and corrective action in conjunction with Human Resources. Ensures that 3-Step Corrective Action Process is consistently and non-discriminately followed: 1. Verbal Warning -- discuss with the employee (either telephonically or in-person) and document conversation in VividCare/employee file and on a Notice of Corrective Action form. 2. Written Warning -- discuss with employee and document conversation in VividCare and on a Notice of Corrective Action form. 3. Termination g) Termination Process Processes voluntary termination paperwork. Works in conjunction with Human Resources to ensure that all involuntary terminations are managed consistently and non-discriminately. Works in conjunction with Payroll and Staffing to request final paychecks and process termination paperwork. h) Unemployment Process Faxes documentation along with all applicable loggings to unemployment carrier. Follows-up as necessary or as requested. Attends Unemployment hearings as needed. 2. Oversees the staffing/scheduling functions. h) Becomes familiar with scheduling and staffing protocol in order to back up staffing function, as necessary. i) Conducts daily and weekly Staffing Meetings. j) Obtains initial and ongoing training in VividCare as it relates to the staffing process. k) Responsible for approval process relating to Care Partner pay and compensation. 3. Responsible for completing appropriate reports 4. Responsible for managing the Workers' Occurrences process l) Maintains ongoing communication with Risk Manager. m) Properly documents and reports unusual occurrences to Risk Manager and investigates as needed/instructed. n) Maintains appropriate documentation of work-related incidents/injuries. o) Completes and processes appropriate documents, including Claim Forms and LOA Forms. p) Requests Work Status Reports. q) Makes physician appointments as necessary. r) Updates Work-related Leave of Absence with proper documentation. s) Determines if modified work-duty and makes reasonable accommodations, as necessary or as directed. t) Properly documents and reports missing items to Risk Management. Investigates as needed/instructed. u) Completes special projects and reports as requested by Risk Management. 5. Responsible for Care Partner compliance of requirements. a) Responsible for initial and ongoing audits of Care Partner files. b) Follows-up with Care Partners for outdated information (expired requirements needed to keep files current). c) Supervises and manages the Senior Care Associate, maintaining billable hours over 80%. 6. Assists in ensuring clients get appropriate care. a) Conducts telephonic assessments with Client Service Agreement follow-up, as needed. b) Performs re-assessments of clients in conjunction with the company TLC program c) Maintains open communication with the branch staff via proper of CPs and Clients. 7. Responsible for tracking and maintaining the referral bonus program. a) Tracks requirements of program using VividCare scheduling information. b) Forwards payment request to Human Resources for processing upon completion of requirements. 8. IntraCare -- Care Partner a) Communicates with the Jobline regarding all scheduled applicants. b) Maintains and updates all fields in Intracare pertaining to all pre-hire and hire processes. c) Communicates with Human Resources regarding Background Check process. d) Communicates with Staffers regarding new hire first assignments. 9. Performs special projects and other duties as assigned. The preceding functions have been provided as examples of the types of work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the position. QUALIFICATION GUIDELINES : Required: _ Two to three years prior supervisory experience _ Two years of prior business development experience _ Previous home health care or home care experience _ Staffing experience preferred _ California Driver's License _ Reliable Transportation _ Auto Insurance that meets AccentCare minimum requirements _ Clear DMV record KNOWLEDGE: _ Experience in intake and assessment procedures. _ Knowledge of Care Partner duties at all levels _ Knowledge of laws and legislation relating to human resources issues _ Knowledge of safety practices, body mechanics, and safe transfer techniques SKILLS/ABILITIES: _ Communicate and interact effectively with internal/external customers. _ Effectively present information and respond to questions from groups of managers, clients, customers, and the general public _ Ability to establish and maintain a courteous and service-oriented working relationship with referral sources, customers, and co-workers. _ Computer literacy, including MS Office _ Exercise excellent time management and organizational skills to meet deadlines and sustain ability to work in a multi-task environment. _ Excellent verbal and written communication skills, as well as skills. _ Utilize effective problem solving and task analysis skills. _ Provide a high level of quality customer support. _ Exercise initiative and proactive approach to minimize reactive situations. _ Possess strong negotiating and customer service skills. _ Use effective English, grammar, and spelling. _ Ability to fluently speak, read, write, and understand the English language. _ Experience with extensive telephone use _ Ability to work in an ambiguous environment WORK ENVIRONMENT/DEMANDS OF THE POSITION: (Travel, Physical Demand, Dexterity, Mental Demand, Working Conditions) _ Travel: Position requires extensive business travel within local coverage area, valid Driver's License, and good driving record. _ Physical Demand: Light to moderate physical effort. For example, standing, bending, or stooping for extended periods, operating light office equipment, e.g., personal computer, copier, fax machine, etc., manually handling medium weight materials and/or equipment (0 to 10 pounds). _ Dexterity: Light dexterity, e.g. using data processing equipment, long periods of standing/sitting, etc. _ Mental Demand: Moderate to high degree of concentration due to volume, complexity, and/or "pressure" of work. _ Working Conditions: Clean working conditions. Hiring Organization: AccentCare sacramento ca california

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