Saint Cloud, Minnesota
Client Support Advisor Job Opening in Saint Cloud, Minnesota - Full-time opportunity located in Saint Cloud, MN! Excellent opportunity to join our growing team!
Company Description:
ProcessPro, a division of Open Systems, Inc., provides an industry leading mid-market ERP software solution for the process manufacturing industry. Designed specifically for manufacturers that combine batches of mixtures, ProcessPro? s solution seamlessly integrates all aspects of plant operation, from beginning order entry through manufacturing, packaging, shipping, inventory, and accounting. ProcessPro has been serving the food, beverage, pharmaceutical, nutritional supplement, cosmetic, and specialty chemical industries for more than 30 years. More information about ProcessPro is available at .
Why join us?
We are passionate about our clients, fellow employees, and the product that brings us all together. We work hard to ensure our clients get the most out of their ERP system and we have fun doing it!
Position Summary:
ProcessPro is currently seeking a Client Support Advisor to join our dynamic team. In this role, you will work closely with clients? nationwide to provide all aspects of ongoing functional software support for our customers? ProcessPro usage. As part of this support, the Client Support Advisor will provide research, problem solving analysis, periodic case updates, and deliver resolutions to our clients.
Essential Job Duties:
Customer Support:
Provide remote software support for all ProcessPro end users
Greet customers warmly and determine problem or reason for call and/or e-mail
Demonstrate adaptability, tact, resourcefulness and proactive communication with clients and co-workers
Perform research to resolve queries
Refer unresolved customer cases to designated departments to further investigation
Training and Projects:
Update customer records in Customer Relationship Management (CRM) Database and Time Trak systems
Assist Quality Control with software testing
Other:
Become a Subject Matter Expert (SME) in preferred application
Provide internal training on ProcessPro software as required
Complete other duties and responsibilities as assigned
Requirements:
Bachelor?s Degree in Business or IT related field or the equivalent experience
Knowledge of Microsoft Office Suite and Customer Relationship Management (CRM) systems
Ability to identify customer needs and meet service standards
Works well in team and individual environments
Strong written and verbal communication skills including presentations skills
Ability to organize, plan and prioritize work
Active listening skills with an ability to ?probe?
Aptitude and eagerness to learn new technology
Preferred Qualifications:
Previous training or technical support experience
Experience using Crystal Reports
Two years? experience with accounting and manufacturing systems and processes
Experience with ERP systems or software application support and/or implementation
ProcessPro, a division of Open Systems, Inc. offers competitive compensation and a full range of comprehensive benefits, including; medical, dental, life and ad&d, short and long term disability insurance, paid holidays, paid personal time, flexible spending account options, 401(k) with company match and career advancement opportunities. If you are interested in growing your skills in a team-oriented organization, we invite you to explore this excellent opportunity to become part of the Open Systems family. To apply online, please visit:
Job Type: Full-time
Job Location:
Saint Cloud, MN
Required education:
Bachelor's
Required experience:
Technical Support: 1 year
Manufacturing: 1 year
accounting: 1 year
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