Charleston, West virginia
General Manager/program Manager/healthcare call center Job Opening in Charleston, West virginia - The General Manager oversees all program aspects to ensure that all contract performance and quality requirements are met by establishing and maintaining excellent relationships with the local clients who are in need of transportation to medical appointments, understanding the contracts, meeting contract performance standards and financial goals of the healthcare call center.
Essential functions
Works with the Operations Director ensure that the transportation network is complete and of high quality. To that end, the GM is responsible for monitoring transportation company performance; enforcing contract standards, replacing transportation providers when necessary' managing billing, cost, and rate issues. The GM also has responsibility to establish community-based outreach to assist in consumer education and to facilitate feedback during the implementation of a new contract and as part of an on-going process.
Control over local organizational structure and operating strategy for meeting customer service and financial goals
Experience managing multiple direct reports.
Ability to analyze state and regional data and costs
Transportation or
Call Center industry experience a plus
Depand -response transportation management experience a plus
Job Type: Full-time
Salary: $70,000.00 to $90,000.00 /year
Job Location:
Charleston, WV
Required education:
Bachelor's
Required experience:
progressive operations experience in transportation.: 8 years
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