Tempe, Arizona
Equipment Coordinator - ATM ? Telematics Support Job Opening in Tempe, Arizona - ** To ensure that you are receiving emails from indeed and eSquared, check your junk/spam folder. If you apply for this position you will be emailed testing immediately. All Applicants welcome.
**This is a data entry focused position that includes some phone support. Must be able to adapt to changes. Requires long hours behind/working on a PC.
eSquared, a fast growing Inc. 5000 communication consulting firm recognized over the past 15 years by Arizona Business Magazine for premier customer service, is looking for Help desk Agents to support global business telecommunication accounts.
Equipment Coordinator - ATM ? Telematics Support
Shift: Set Schedule Mon-Fri between the hours of 5am to 4pm
Pay range: $12-14/hour
TECHNICAL SUPPORT IN A PERSONALIZED CUSTOMER CALL CENTER ENVIRONMENT
Great healthcare benefits are available after 60 days, 2 weeks paid vacation is available after 90 days and 401k is offered after 1 year of employment. Hourly pay is competitive with room for advancement. The ideal candidate will be a team player seeking a fun, fast paced and challenging environment. They should be detail oriented and have an exceptional ability to communicate well with others. They must be able to work independently and act professionally in all aspects of the position.
JOB SUMMARY:
All Training Provided.
Supports business clients by taking service requests by phone, chat or email and recording those requested in our ticketing tool and database.
Closely monitoring to provide timely response to service tickets ensuring they are resolved within the committed SLA.
The support provided includes technical support, troubleshooting, and management of business telematics accounts working with all major carriers in US/Canada and globally.
Experience in providing customer support via phone, chat, and/or via email is a bonus * This position reports directly to the Offline Manager and Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Acquiring telematics data from a variety of OEM sources/3rd Party Vendors
Working with tier 1 and tier 2 OEM suppliers who provide services/data from their products installed on customer owned equipment
Able to multitask and work multiple computer applications simultaneously to log and resolve support cases.
Proactively stay up-to-date with latest technologies concerning telematics products and the underlying technologies.
Work with customers and vendors to troubleshoot and resolve product issues
Create detailed notes summarizing completed tasks
Listen, to our client?s needs, communicate effectively while wowing them with.
REQUIRED SKILLS:
Strong customer support skills and background
Proficient in MSOffice
Motivated self-starter
Team Player
Multitasking skills
Strong desire to solve problems
Exceptional organizational skills
Strong follow up skills
Efficient and accurate typing skills
Great sense of humor and desire to have fun
Job Type: Full-time
Required experience:
Customer Service: 1 year
Excel: 1 year
|
