Tustin, California
Community Clinic Care Navigator Job Opening in Tustin, California - The HURTT Family Health Clinic is a nonprofit health clinic that serves the needy and the families in need of Orange County, California. The Hurtt Family Health Clinic is looking to fill a full-time Community Clinic Care Navigator position. The Care Navigator candidate will support and promote clinical quality of care programs and initiatives for substance abuse and opioid addiction for HRSA , SAMHSA and acts a liaison between the clinic and our patients to ensure that treatment objectives are achieved. This position will also provide education to patients and their families regarding substance abuse and opioid addiction with the support of clinic management, will develop and implement outbound patient contact programs for improvement of patient compliance and quality measures.
Job Responsibilities & Duties
Establish collaborative and supportive relationships with Physicians, staff, patients and interdisciplinary teams acting as a patient advocate and liaison to support the patient?s efforts to reach their healthcare goals.
Develop and implement patient contact program for patients with substance abuse, opioid addiction and other mental health issues to ensure patient treatment objectives are established and achieved.
Make outbound calls and contact via mail to patients to encourage them to schedule appointments to receive healthcare services.
Assess the patient?s ability to navigate through the healthcare system and identify possible barriers to diagnosis and treatment.
Act as lead for identified Grant Programs that require Care Navigator services.
Make entries into patient?s electronic health records to document outreach efforts and patient contact.
Obtain and enter into electronic health records for testing and consult notes for appointments completed with providers outside the clinic to document patient compliance.
Follow-up with patient on results as directed by the Provider.
Link patients with other social services and community partners support lifestyle changes.
Provide positive problem solving resolutions to patient?s needs/demands.
Schedules visits with patients on site and provides one-on-one education.
Schedules patients for additional education classes and connects them to community resources
Participate in all Quality Assurance/Quality Improvement meetings and provide reporting, update and project outlines as required
Submits reports on all activities and outcomes to direct supervisor.
Updates and enlarges HFHC?s image in the community.
These duties are not exclusive and with consideration of the job requirements and employee skills, this job description can be added to or taken away from at the discretion of the employee?s immediate supervisor.
Job Skills & Requirements
Associates degree or equivalent education and experience that includes 2-5 years directly-related work experience specializing in a community health setting and working with diverse populations.
Bi-lingual in Spanish and English with comprehension of medical terms in both languages.**
Must be able to function as a healthcare liaison between vulnerable communities and the formal healthcare system to improve health awareness and well-being.
Must be familiar with providing specialized counseling groups or classes.
Ability to receive instruction from supervisor.
Ability to receive instruction and multi-task while working in a fast-paced environment.
Excellent written, interpersonal and verbal communication skills.
Demonstrated ?detail-approach? to administration and organization.
Proficiency in data entry and computer programs in Microsoft Windows and Office (Word, Excel, Outlook, PowerPoint, Internet Explorer) and EHR system
Ability to recognize and maintain confidentiality of information as appropriate.
A pleasant personality to people you are speaking to on the telephone, visitors, and company personnel.
California Licensed Driver with less than 2 points on driving record.
The Hurtt Clinic is affiliated with the Orange County Rescue Mission, a non-profit; Faith based organization that serves the needs of the homeless. A HURTT Employment Application is required for employment consideration. Please take the link to the employment portal ?Apply Here? go to complete the employment application online. You may also obtain an application at our main office at 1 Hope Drive, Tustin, CA 92782. You may submit your application by mail (attention Human Resources), through our website or via fax . This position is open until filled.
Job Type: Full-time
Salary: $50,000.00 /year
Required education:
Associate
Required experience:
Medical Terminology and Health Insurance knowledge: 3 years
Community Clinic Care: 3 years
Required language:
Spanish
Required license or certification:
Drivers license
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