High Point, North carolina
Route Sales Manager Job Opening in High Point, North carolina - COMPANY OVERVIEW
Founded in 1967, ImageFIRST is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market. ImageFIRST?s 36 locations nationwide serve over 6,000 medical offices every week, providing linen, patient gowns, scrubs and much more while partnering with our customers to better manage linen inventory.
SUMMARY OF RESPONSIBILITIES
Create loyal customers by utilizing all resources available. Strict compliance with and all DOT / Safety requirements. Ensure consistent daily interaction with all Route Sales Drivers through Face to Face Check-In. Conduct regular ?Deep Dive analysis to ensure potential Revenue/EBITDA opportunities are captured. Serve as the locations voice of the customer and voice of the Route Sales Driver. Train, develop, and evaluate Route Sales Driver to assure that their individual performance meets the requirements of their job description goals. Serve as liaison with General Manager, Plant Manager, Office Manager and Service Leaders.
I - Compliance/Analysis
Utilize the Face to Face Checklist on the Intranet (LINK)
Fleet Safety/Maintenance: Oversee all truck maintenance, monitor fleet requirements, handle billing issues, monitor and maintain required truck supplies.
Report Analysis: Utilize systems to identify revenue and EBITDA opportunities.
II ? Help Create Loyal Customers
Quality: Work with Route Sales Drivers, Service, and Production Leadership as needed to ensure we are delivering consistent high quality at all times.
On-boarding/Ongoing Training: Participate in Route Sales Driver On-boarding and initial six week training.
Problem resolution/Customer Service: Improve Customer Loyalty through excellent interaction and complete resolutions to any customer concerns.
New Account Set up and Follow Up
Develop and maintain other reports as required by the General Manager
Initiative ? Initiate new ideas to get the job done by going beyond the normal performance expectations of the position.
Goodwill - Develop customer relationships by phone and travel to accounts as necessary
REQUIREMENTS & EDUCATION
Minimum of three years? of experience within route sales management
Minimum of HS Diploma or equivalent. College credits or completed degree preferred
Ability to lead and direct co-workers and associates to streamline production, improve productivity and increase profitability.
Ability to identify needs and customer relationship for our products and services
Practical insight specific to the textile services industry and operations.
Ability to identify problem/root causes and develop alternative courses of action and make decisions that are based on logical assumptions which reflect factual information.
Excellent oral, written, phone and face to face communication skills with associates, customers and managers.
Demonstrate commitment to personal productivity and work quality. Attends to task from inception to final resolution and accepts personal responsibility for assigned work.
Look for new and innovating ways to improve customer satisfaction.
Dependability: Able to come to work on time every day
BENEFITS
Medical, Dental, Vision
401k (match)
Fuel Allowance
Company cell phone
Paid Vacation Package
ImageFirst employees are required to :
Be Respectful: Value all we come in contact
Be Honest: Be guided by truthfulness in all we do
Be Safe: Keep ourselves and those around us safe
Be Remarkable
Job Type: Full-time
Required experience:
route sales management: 3 years
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