Middletown, Connecticut
Customer Service Representative Job Opening in Middletown, Connecticut - Customer Service/Sales Support Representative
Description This is an entry level position, ideal for a recent college graduate or someone new to the job market who wants to gain real world experience. Plenty of opportunities for advancement into different departments (purchasing, accounting, sales).
Typical Duties
Support IS Daily sales function by answering phone calls, placing orders both by phone and emails.
Process return requests, credits and answering all customer service e-mails.
Handle all interaction with UPS and other carriers pertaining to delivery discrepancies, i.e. call tag request, reroute of packages, etc.
Support multiple companies? daily customer service requests.
Answer the online Chat support for all websites.
Assist account managers with bid opportunities and other customer pricing requests.
Employee must maintain an error rate of less than 0.6% each month.
Cultivate positive relationship with customers.
Drive business to the website.
Participate and improve your understanding and maneuverability in excel, outlook and other Microsoft Office Suite formats.
Compensation
Base salary $30,000-$32,000-Bonus program
Paid vacation, sick time, holidays.
We also offer medical/dental, life insurance, Flex Savings Plans, Discount programs, Gym membership reimbursement, 401k, and other programs.
Monday-Friday work week 9am-6pm.
Requirements
Candidate must pass a pre-employment Drug Screening and must have a clean criminal background.
Must be able to read, write, and speak English clearly.
Computer experience including Excel a must.
Professional sounding voice and calm demeanor required.
We are an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Company endeavors to make the Website URL accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us. This contact information is for accommodation requests only and cannot be used to inquire about the status of an application.
To apply for this position submit your resume to:
Job Type: Full-time
Salary: $30,000.00 to $32,000.00 /year
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