Portland, Oregon
Site Supervisor Job Opening in Portland, Oregon - The Site Supervisor will work out of our clinic in Tanasbourne, located in Hillsboro. The ideal candidate will have have direct experience managing a busy medical clinic.
Job Title: Site Supervisor
Classification: Regular, Exempt
Salary: $54,000 + DOE
SUMMARY
This position provides ongoing supervision of direct reports to ensure that patient satisfaction, employee engagement, metrics, and clinic goals are maintained. Ensures policies, procedures, and standard work are adhered to. Performs a variety of administrative functions to support site operations.
Essential Job Duties
Ensures delivery of comprehensive patient care in accordance with standard work and established policies and procedures.
Performs interviews, hiring/firing, and corrective action activities in partnership with team leads, manager and Human Resources.
Conducts regular and timely performance reviews, including one-on-one meetings to clarify results, encourage development and develop performance plans.
Creates an environment to promote ongoing learning and personal growth.
Conducts standard work audits to ensure team leader and team member compliance.
Collaborates with manager and other leaders to develop, implement, and update policies and procedures related to site operations.
Conducts staff meetings for effective communication of site, service area, and organization information.
Promotes and facilitates team resolution of problems and conflicts related to site operations, staffing, and patient/customer service issues. Provides solutions when needed.
Oversees proper use and maintenance of site equipment and systems.
Evaluates metrics and department performance.
Executes process improvement initiatives within site.
Continually maintains and evaluates metrics and site performance.
Maintains visual management boards and shares with team to ensure sustainment.
Maintains and facilitates open communication with team leads and team members.
Performs duties in a manner that reflects and is a role model for behavior expectations and clinic policies.
May staff in case of emergency.
Performs other duties as assigned.
Supervisory Responsibilities
Directly oversees 5-8 direct reports with up to 30 indirect reports. Direct reports and indirect reports may be both exempt and non-exempt employees.
QUALIFICATIONS
Education and/or Experience
Bachelor's Degree in a related field and at least 5 years in a lead or supervisory position; additional years of experience in lieu of a Bachelor's degree may be considered sufficient to perform the duties of the job.
Clinical experience or background, such as an RN, is highly preferred.
Knowledge, Skills, Abilities & Behaviors
Knowledge of clinic policies and procedures.
Knowledge of healthcare operations and industry best practices.
Positive and effective relationship building, leadership, and interpersonal skills.
Ability to lead teams through change and be flexible to new ideas.
Must be a critical and analytical thinker.
Ability to learn LEAN concepts to support continuous process improvement.
Ability to demonstrate behavior consistent with our mission, vision and values.
Ability to keep the focus on the needs of the patient first.
Ability to comply with organizational policies and procedures.
Ability to work with a variety of personalities and styles.
Ability to work under pressure and meet deadlines.
Ability to communicate professionally both orally and in writing with a service oriented approach.
Proven ability to prioritize tasks.
Advanced proficiency of MS Office Suite (Outlook, Word, Excel and PowerPoint) and Adobe Acrobat.
Proficiency with EHR systems, preferably EPIC and/or Dentrix.
Working Conditions
This position is full-time and must generally be present Monday-Friday, 8:00am-5:00pm during core business hours. This position may be required to sit for long periods of time. Flexibility to work early mornings, evenings, or weekends as needed is required. Must be able to travel during the course of the workday for meetings and trainings.
Note: This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.
EEO/AAP Employer
Job Type: Full-time
Required experience:
Supervisor: 2 years
Required license or certification:
RN, LPN, MA, DA, Hygienist
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