jacksonville, Florida
IT Helpdesk Service Tech. Job Opening in jacksonville, Florida - IT Helpdesk Service Tech. You would be making and managing customer support requests remotely (using our powerful remote assistance platform and industry best ticketing application) from start to end with the use of your excellent problem solving attitude, technical experience and top-notch client interaction abilities and should have the ability to help with network management support requests when needed. Job Highlights: - Supporting client infrastructure which includes networks, workstations and networks remotely with the help of our service application - Managing emailed and phone support requests by creating, completing and following up with the help of our powerful ticketing system - Correctly prioritizing assistance requests and setting reasonable expectations for clients Requirements: - At least 6 months giving level 2 or better technical helpdesk support - Good understanding of TCP/IP networks LAN, WAN, Firewall, VPN jacksonville fl florida
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