Westlake, Ohio
Patient Advocate Job Opening in Westlake, Ohio - J.P. Farley Corporation is looking for another energetic, hard-working team player to join our growing fast-paced office. Our advocates are passionate about helping plan members understand their benefits and have a positive experience utilizing their health plan. As a patient advocate you will lend support to patients during the often overwhelming claims and billing process so patients can focus on their health care.
This position will require that you fulfill a variety of customer service responsibilities including: answering phone calls, responding to online inquiries, assisting members in understanding their benefits, verification of benefits & payments and assistance with a variety of client-focused service. The ideal candidate will excel in a high performance, customer centric environment and be dedicated to providing exceptional customer assistance. This position requires a candidate to have previous customer service experience, preferably at an advanced level. The ability to confidently and compassionately deliver information to members that consistently exceeds the client?s expectations is key.
Skills for success:
Desire to exceed client expectations, proactively anticipate ways to assist customers and suggest opportunities for improvement to management
Self-starter; ability to effectively prioritize and manage multiple tasks through completion with minimal supervision
Correspond in a timely manner via phone and mail to meet patient needs
Keen attention to detail
Proven success in conflict resolution
Positive, confident disposition
Excellent written and oral communication skills
Ability to communicate effectively and accurately with non-technical users with confidence and compassion
Ability to handle a high volume of inquiries, respond to and initiate calls
Proven analytical and problem-solving abilities
Desire to succeed in a fast-paced team environment
Commitment to maintaining the strict confidentiality of protected health information
Basic PC Skills ? Windows, Microsoft Office, typing
Previous customer service experience required
J.P. Farley Corporation is a full service benefit options solutions consultant committed to self-insurance through self-assurance backed by the experience necessary for keeping costs in line. By teaching employers how to be better healthcare consumers, J.P. Farley offers the advice, assessment, analysis and administration of smarter integrated benefit plans for the well-being of companies from a health and financial perspective. The company is well respected in the industry by employers, stop loss carriers and other Third Party Administrators. The company actively participates in the employee benefit industry. To learn more about our company, visit us on the web at: .
We offer competitive salary & benefits package. Please provide job experience and any salary requirements.
Required experience: Customer Service: 2 year
Job Type: Full-time
Required experience:
Customer Service: 2 years
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