Natick, Massachusetts
Customer Account Representative Job Opening in Natick, Massachusetts - Long Term Solutions is an industry leader in providing care management and care coordination services for long term care insurance companies. As a member of the Healthcare Innovation division of Almost Family, Long Term Solutions performs over 60,000 on-site assessments per year, while providing its clients with the highest level of customer service.
Currently, we are seeking a full-time Customer Account Representative to work in our Administrative Department.
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Key Responsibilities :
Process new referrals from customers by referring to appropriate field subcontractors
Manage progress of subcontractor assignments and ensure work is completed in a timely manner
Provide telephonic follow ups as needed on active clients.
Provide telephonic customer service to account and field calls pertaining to other accounts.
Monitor active clients within account and ensure that high quality service is delivered.
Retrieve, file and communicate medical information for accounts as needed
Receive and respond to customer inquiries in a prompt and courteous manner.
Provide assistance to other departments as needed Maintain productivity and quality standards in accordance with hours worked
Use appropriate resources to ensure accurate information
Recognize and communicate problems/issues immediately for rapid resolution
Uphold confidentiality standards as defined by LTS and HIPAA
Participate in Quality Improvement activities
Attend staff meetings, educational programs as directed
Duties as assigned by manager
Job Qualifications:
College degree preferred
Adequate typing and transcription skills
Computer literacy
Excellent oral and written communication skills, including knowledge of proper grammar, spelling, and punctuation
Knowledge of medical terminology preferred
Customer service awareness
Must be organized, well-spoken, polite, team oriented, patient and adaptable to fluctuating needs of the position
Ideal candidates should enjoy working in a fast paced, collaborative atmosphere, performing a variety of tasks. Long Term Solutions offers a comprehensive benefits package through our parent company, Almost Family, Inc., which includes health and dental benefits, voluntary benefits, 401(k), paid vacation, sick and personal time, flexible scheduling, and a friendly and casual work environment. We strive to promote from within and create a long-term path to success for all employees.
Long Term Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Job Type: Full-time
Job Type: Full-time
Required experience:
Customer Service: 1 year
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