Phoenix, Arizona
Medical Records Specialist Job Opening in Phoenix, Arizona - Accountability: Reports to Director of Compliance & Quality Improvement
General Summary: Independent position which receives and processes requests for release of health records and tracks, fulfills/denies requests within appropriate timelines. This includes, but is not limited to, the following duties: extracting records from the EMR, copying records to an electronic or paper medium, abstracting information from records, releasing records to authorized parties and invoicing requestors for copies. Records requests received may come from multiple sources including; attorneys, patients, insurance companies, physicians, clinics, and hospitals. Documents may need retrieval from an external storage facility.
Primary Functions:
1. Receives and processes requests for release of health records and tracks, fulfills/denies requests within appropriate timelines - extracting records from the EMR, copying records to an electronic or paper medium, abstracting information from records, releasing records to authorized parties and invoicing requestors for copies.
2. Performs quality assurance reviews on documents
3. Assists with release of information standards, process, policies and procedures
4. Strives for and implements continuous process improvement
5. Other duties as assigned
Minimum Qualifications: - High school diploma plus Medical Records Technician or Electronic Health Records Specialist certification and 1 year demonstrated experience; Experience utilizing an EMR system, Credible preferred; Working knowledge of Joint Commission on the Accreditation of Healthcare Organizations standards, Medicaid Conditions of Participation, HIPAA, HiTEC in relation to PHI transmission, and State and Federal laws governing the confidentiality of patient information is essential; Aptitude to research and apply changes in State and Federal laws relating to release of information; Working knowledge of principles, methods, and techniques related to compliant document imaging/forms management
Expected Behaviors:
1. Standards of Conduct -Consistently demonstrates knowledge of, adherence to, and willingness to promote Touchstone's Standards of Conduct.
2. Safety - Follows safety policies, procedures, and Agency approved practices. Exercises good judgment when confronted with safety related decisions. Actions demonstrate that first concern is to ensure the safety of our clients/members, self, employees, community and others (includes but is not limited to driving, work area, and living environment).
3. Mission - Consistently demonstrates dedication to Touchstone's mission and vision. Support Touchstone's philosophy of care and works with others positively and in a caring and compassionate manner.
4. Ethics - Conducts business in a manner that adheres to established internal and external guidelines and regulations, and is regarded by others as one who will always "do the right thing." Uses Touchstone's resources in a prudent manner. Is alert to potential risks, concerns, and violations, taking action to immediately report concerns to a supervisor or appropriate manager.
Universal Core Competencies:
1. Customer Service - Is viewed by others as professional, approachable, friendly, and helpful. Positively represents the face, the reputation, and the integrity of Touchstone. Demonstrates knowledge of customers (internal and external) and takes steps to understand and address current needs, and anticipate future needs. Is sensitive to the importance of customer satisfaction, and interactions result in positive outcomes.
2. Responsibility - Holds self-accountable for desired outcomes and for meeting expectations. Works diligently to achieve goals, minimize risk, and take responsibility and ownership of actions, work product, and services provided. Demonstrates this by completing assignments on time, working independently, and by being dependable. Gets the job done.
3. Respectfulness - Treats others fairly, consistently, and with dignity. Displays personal and professional boundaries. Uses positive and pro-social interactions. Resolves conflict constructively, directly, and professionally. Welcomes and accepts the differences in others and works well with others in a diverse environment.
4. Team Collaboration - Understands the role on the team and contributes toward its success. Places the team's interests ahead of your own. Works collaboratively with others and actively listens. Brings new ideas and energy to the group. Actively supports team decisions once they are made.
5. Communication - Readily shares information or knowledge needed by others. Routinely promotes open communication by seeking and providing feedback. Effectively and appropriately conveys thoughts both verbally and in writing so that others understand. Uses communication technology effectively, responsibly, and within policy.
6. Positive Initiative - Leads and influences others by example. Takes pride in own work, and demonstrates a "can do" attitude while completing assignments and / or when challenged with obstacles. Effectively manages unexpected events, and acts on opportunities to improve the services that we provide to our customers.
7. Professional Development : Ensures training compliance and enhancement of professional skills and career development.
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
EMR system or Credible: 1 year
Required license or certification:
Medical Records Technician Certificate
|
