Urbandale, Iowa
Night Auditor Job Opening in Urbandale, Iowa - SUMMARY: Provides customer service to guests of hotel by performing assigned shift AVAILABLE: We are currently hiring part time associates with the ability to work 11pm to 7am shift. Primarily Sunday and Monday Nights.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be , registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in an efficient, warm and friendly manner.?Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest daily changes and balances accounts such as guest, house, guest tray, city ledger and advance guest safety by following established security procedures including fire/tornado procedures, key security and guest stamps, sorts, and racks incoming mail, faxes and and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel checks out guests and communicates departures with housekeeping computes bill, collects payment, makes change for guests and makes deposits according to cash handling , confirms and cancels reservations via telephone, computer and in and routes internal and external phone calls in an articulate, friendly manner using prescribed charges such as room, food, liquor, or telephone to guests' valuables in hotel safe or safe deposit the shift-to-shift log accurately to ensure proper communication between shifts is the cleanliness and organization of the hotel lobby and front desk area.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE: Guest Service experience prefferred but not required.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to respond to complaints or inquiries from groups of managers, customers, employees and general public. Ability to communicate effectively before groups of customers or employees in person, via telephone or in writing.
MATHEMATICAL SKILLS: Ability to understand, interpret and manipulate accounting concepts such as general ledger, accounts payable, payroll, accounts receivable, night audit and cash handling.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in mathematical, formula or procedural form and deal with several abstract variables.
Job Type: Part-time
Salary: $10.00 to $11.00 /hour
Job Location:
Urbandale, IA
Required education:
High school or equivalent
Required experience:
Night Audit: 1 year
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