Providence, Rhode island
Patient Access Specialist Job Opening in Providence, Rhode island - Summary:
The purpose of this position is to provide a single centralized point of patient access to physician & hospital services across all disciplines and facilitate patient & physician requests for patient services including direct admissions, outpatient appointments and referral navigation services. Job functions will include scheduling appointments, navigating referrals to appropriate practices (specialty and primary care), coordinating with CharterCARE Medical Associates and Prospects Coordinated Regional Care (CRC) division as well as providing any other access support services. Using service oriented skills, in a fast-paced environment, to communicate effectively to our customers including patients, physicians, office staff, CharterCARE departments and others. Identifies any special needs ie: physical, language, or other barriers and addresses appropriately. Other functions may include, obtaining insurance/billing and hospital information, admitting services and maintaining the access centers statistics according to protocol. Effectively coordinate multiple and referral requests with appropriate staff and resources while utilizing appropriate software. Maintain relevant competent knowledge of healthcare insurances, prior authorization services, and ICD coding. Consistently maintain established productivity requirements and maintain a 96% or greater accuracy rate.
:
Ability to work in a fast-paced environment while delivering excellent customer service required.
Experience in a high volume call center required.
Effective communicator and ability to display professional demeanor under pressure required.
Strong computer skills in a Windows environment required.
Bilingual skills preferred - English/Spanish and/or English/Portuguese
Candidate must be flexible for mid-shift position.
College Degree or equivalent professional experience preferred.
Experience in a healthcare environment preferred.
Knowledge of medical terminology, healthcare insurances, and ancillary testing preferred.
Must be able to operate/utilize fax machine, copy machine, scanner, and Windows-based computer applications.
Weekend and Evenings Rotations
Job Type: Full-time
Required languages:
Portuguese
Spanish
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