Plymouth Meeting, Pennsylvania
Managed Services Practice Lead (Information Technology) Job Opening in Plymouth Meeting, Pennsylvania - Arraya Solutions, a leading Mid-Atlantic technology consulting firm and Managed Services provider located just outside Philadelphia is looking for a Managed Services Practice Lead to join our technology team! We are a culture that embraces change, values family and are actively involved with the community. Our team consists of people with positive attitudes who are interested in growing their knowledge around technology and leaders that are heavily involved in day-to-day activities.
As the Managed Services Practice Lead , you will provide the vision, drive and thought leadership to grow Arraya?s Managed Services practice. You will lead customer engagement activities by advising IT decision makers on the value of outsourcing support and how to develop strong collaborative partnerships with existing teams. The ideal candidate will be well-versed in the sales, implementation and support of Managed Services.
He/she must be passionate about Managed Services and possess a fundamental understanding of what it is, how it works and why it is important. This role requires a strong leader who is comfortable owning the sales, marketing and product engines for their practice and is able to work within an established delivery framework.
Responsibilities
Identify Managed Services opportunities in new and existing accounts
Create and deliver solution proposals, presentations and service agreements
Provide delivery support for onboarding new Managed Services customers
Manage contract renewals and propose new services to existing customers
Market our experience and expertise at events
Develop enablement programs that empower Arraya?s sales team
Co-develop campaigns with Arraya?s Marketing team that generate Managed Services interest
Evaluate market opportunity and co-develop new product offerings with other practice and business leaders
Provide pipeline, forecast and practice updates to business leadership
Manage practice efforts to meet financial and strategic goals
Requirements
5+ years? experience with Managed Services, Delivery Support, IT Operations and/or related services space
3+ years? experience building and managing a technology department or practice
Experience with tools and techniques used to support technology services and platforms
Experience leading or contributing to the development of sales, marketing and product efforts
Ability to analyze customer needs and develop solutions that incorporate Arraya?s existing Managed Services offerings
Ability to create, edit and review supporting statements of work and service agreements.
Knowledge of the role and responsibilities of a sales engineer/solutions architect during the sales cycle
Ability to influence customer stakeholders and key decision makers
Understanding of market trends and the competitive landscape for Managed Services
Knowledge of the channel partner relationship
Ability to collaborate with other team members
Experience developing reports and dashboards to communicate practice progress
Education and Training
College degree in Computer Science, Information Systems, Software Development, Project/Product Management, or Business Administration is preferred, or similar work experience
Position Type and Expected Hours of Work
This is a full-time, permanent position, 40 hours/week.
Travel required to customer sites is approximately 40% and focused in the Delaware Valley.
Job Type: Full-time
Required experience:
Managed Services, Delivery Support / related: 5 years
building & managing a technology dept. or practice: 3 years
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