Minneapolis, Minnesota
Partner Services Specialist Job Opening in Minneapolis, Minnesota - Who We Are
Interested in joining one of the "2017 Best Places to Work in Minnesota" ()? We were founded in 1979 with a simple mission, to make every test faster and fairer. We love the analyzation of data for its ability to mitigate human bias and love computer processing for its analytical speed. We are non-conformist that say unpopular things because they are right. We live by a simple set of rules; We always do the right thing (by our partners, product and planet), we D.R.E.A.M (Data Rules Everything Around Me), we drive change and we collaborate (because one of us isn?t as smart as all of us).
Summary of Opportunity
The primary responsibility of this role is to enhance our customer experience relating to our brand products and PC based software programs. Partner Support Specialists will know our clients and our software well; understanding client needs, working with our internal team to provide the best software development possible, supporting client use of the software, and documenting client communications. The work will include development and support for cutting-edge technology in the assessment industry supporting item response theory and computerized adaptive testing. Successful Partner Services team members are energetic self-starters with good decision-making, communication, and time management skills. This professional-track position reports to the Director, Partner Services.
Who You Are
You are a smart, driven, humble, personable non-conformist. You have a ton of energy and are eager to have a huge impact in the world. You are entrepreneurial by nature, and results-driven. You want to be part of a high performing team who are out to make history and have a blast doing it. Playing a key role in a company and product that helps others reach their highest potential sounds like a dream come true. You?re passionate about not only being extraordinary in your work life, but creating an extraordinary personal life as well.
Your Focus
Build Partner Trust
Establish/maintain professional relationships with small, mid-sized and PC based clients
Use the ?counselor approach? to get to know clients personally and know their business
Provide value through superior understanding of industry ?Best? standards and practices for assessment
Maintain clear and open communication
Manage client expectations to agreed-upon standards
Maintain documentation to communicate project plans including standard deliverables and milestones for internal and external reference
Ensure current and future needs are addressed
Provide Partner Support
Configure workflow to support client assessment programs
Lead SME item development and review workshops
Provide level one psychometric analysis
Manage vendors for complex test development projects, when applicable
Coordinate with the quality team to provide customer training and support for products and software PC based programs
Understanding of basic user error and technical questions for clients
Coordinate internal technical work to ensure client needs are understood and met
Track and communicate the progress of bugs/developments
Business Development
Discover and document stated and emerging needs to facilitate an appropriate internal staff response
Advocate solutions based on clear understanding of client needs and industry best practices
Deliver product demonstrations, when applicable
Coordinate with Sales to onboard prospects within established parameters
Maintain complete records in the Client Relationship Management (CRM) system effectively to:
Track renewals of brand products and PC based programs, maintaining client communications history/discovery on the same
Invoice and bill clients accordingly ensuring timely receipt of payments, following up as necessary
Keep opportunities up-to-date
Track client needs assessment to include client goals, functional requirements, timeline, labor hours associated with effort, etc.
Maintain a renewal rate of 95% or higher
Uncover up-sell and add-on opportunities (including consulting)
Other duties as assigned may include research and reporting on market conditions, maintaining budgets, and creating and maintaining change and risk logs.
Supervisory Responsibility
This position has no supervisory responsibility.
Work Environment
This job operates in a professional, casual dress, office environment. This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feels; and reach with hands and arms.
Expected Hours of Work
This is full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. CT
Travel
Up to 10%
Minimum Qualifications
Three or more years of experience in account and customer management
Bachelors level degree, preferably in an assessment-related field (e.g. Psychology, Education, Human Resources or Business)
Experience supporting mid-sized/large client programs
High level of organizational skills
Excellent speaking, writing, and presentation skills
Proficiency in Microsoft Office suite
Preferred or Desired Qualifications
Understanding of, or experience in, high stakes testing
Understanding of Project Management principles
Business acumen
Cultural Awareness
Data driven
Strong initiative, high energy, hands-on and impeccable integrity
Must be self-motivated and able to work both independently and in a team environment with minimum supervision
Desire to learn and update job knowledge through various methods
Company Background
Assessment Systems () is a leading provider of high-end web-based assessment platforms built upon sophisticated psychometrics, provided in concert with sound test development and consulting services. Our clients are testing organizations across a range of industries, including , Education, and The company dates back to 1979, but has recently been reinvented around a new set of products, giving the best of both worlds: an established name in the industry but the excitement of a tech start-up. We are now seeing explosive growth and are hence seeking top talent to add to our team. We are located in the Twin Cities, known for its thriving tech scene and strong association with the testing industry, as well as an excellent quality of life.
Working Here
In 2017, Assessment Systems was voted one of the ?Best Places to Work in Minnesota? by the Minneapolis/St. Paul Business Journal.
Assessment Systems offers competitive compensation and benefits. As an employee, you will have access to cutting edge technologies in a thriving industry while working in a fun, professional, and positive environment. You will have excellent opportunities to excel and to be rewarded for that effort. To join our successful team, please apply with your cover letter, resume and salary expectations.
Assessment Systems is an Equal Opportunity Employer.
Assessment Systems is an E-Verify participating employer.
Employment is contingent upon a successful background check.
Job Type: Full-time
Salary: $57,000.00 to $63,000.00 /year
Required education:
Bachelor's
Required experience:
supporting mid-size/large client programs: 1 year
Account/Customer Management: 3 years
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