Orlando, Florida
Software Support Engineer Job Opening in Orlando, Florida - BE A PART OF SOMETHING BIG!
At Pentaho, we help organizations solve today?s biggest data challenges to gain business insight. Join our team of innovators and help shape the future of big data. Pentaho is a Forward-Thinking, Fast-Growing Global Business Intelligence Technology Solutions Company. Recently acquired by Hitachi Data Systems, our cutting-edge technology is leading the way in today?s ever-changing big data market.
Work with the best and brightest in big data and IoT. Our workforce boasts some of the most intelligent, collaborative, fearless yet compassionate technology, product, and operations professionals in the world! Be part of the rapidly emerging and dynamic big data integration and analytics markets valued at $40B in 2016. Pentaho employees enjoy competitive salaries , world class healthcare benefits, flexible work arrangements, international exposure (work in locations including San Francisco, Orlando, Boston, London).
Job Overview :
Come join us at Pentaho, where we put our customers first.
We are looking to add motivated, talented people that enjoy the challenge of solving technical problems to our Support / Operational Engineering team. The Operational Engineering team sits within the Product Support team and provides level-two support for Pentaho's customers. Successful people on this team are skilled with Java and like to reverse-engineer our client's implementations to find creative solutions to issues that are raised .
Operational Engineers explain Pentaho?s various APIs to customers and colleagues . This includes providing troubleshooting advice, building mock-ups of customized environments, analyzing logs and stack-traces and documentation for the following:
Pentaho Server REST API (automate tasks that are normally performed by a user or administrator interacting with the UI)
Authentication and Authorization API (Java application code used to integrate Pentaho with customer systems)
Multi-tenancy API (Java Application code which adds data security that is transparent to the end user)
Pentaho Server theme API (CSS and JavaScript to customize the user interface, including adding small UI features, not just cosmetic changes)
Kettle Engine API (Java that is 1. embedding the Kettle engine in other Java Applications outside Pentaho Server. Creating plugins for Pentaho Data Integration)
Reporting Engine API (this is rare, but an API for embedding Pentaho Reporting in a Java application outside Pentaho Server)
Primary Job Responsibilities :
Be an advocate for our customers
Provide product support for installation and configuration of custom modules in the Pentaho Software Suite
Provide clear, crisp communication to colleagues in understandable, easy to follow directions
Setting proper expectations regarding client issues to ensure there is no ambiguity around solutions / timelines / etc.
Document enhancement requests for products
Communicating effectively internally with the Pentaho Engineering and Product Management teams to reproduce, resolve and document support cases
Maintaining an accurate and complete description of cases managed through Pentaho's case tracking and problem management system.
Contributing knowledge on a regular basis to the Pentaho Knowledge Base, FAQs, examples and how-to?s for publication for customers and the Pentaho knowledge system.
Primary Qualifications :
3 Professional experience in troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, web services, flat file, and big data driven backend system.
Hands-on experience with Java applications and core technologies such as:
Web development tools: JSP, XML, HTML, JDBC/JNDI
Operating Systems: Linux, Windows, Solaris
Application servers: Tomcat, JBoss, Websphere, Weblogic
Databases: Oracle, MySQL, SQLServer, BigData
Client-side technologies: JavaScript
Authentication and Authorization: SSO (SAML, CAS, OAUTH, etc), MSAD, Spring Security
Excellent analytical, debugging and problem-solving skills
Quick Learner
Ability to systematically assess and accurately diagnose software-related problems (both individually and within a team setting)
Ability to interact effectively and empathize with customers
Prior experience (5+ years) installing, administering and maintaining computer systems and applications in an enterprise IT environment
B.A. or B.S. Degree from an accredited university (may substitute an Associate?s degree plus 4 additional years of experience)
Helpful Additions:
Fluency in multiple languages (English, French, German, Spanish) a plus
Professional technical certifications a plus
Experience deploying Business Intelligence (BI) related software and/or building reports within BI related software is a big plus
Familiarity with Cloudera, Hadoop & MapReduce technologies, Amazon Web Services & other data housing technologies
Must Haves
Passion for exploring new technologies
A sense of urgency when interacting with customers
Ability to manage customer expectations
Understanding of the importance and value of effective communication
Ability to work efficiently on multiple active support cases, effectively ?switch gears? and manage multiple time-critical tasks
Resourcefulness
Attention to detail
Demonstrates a sense of ownership in all duties assigned
Education:
A. or B.S. Degree from an accredited University (may substitute an Associate degree plus 4 additional years of experience)
Major or minor in computer science or MIS a plus
Secondary Qualifications: Hands-on Hadoop experience Java programming · Security systems (e.g. LDAP, SSO) · Advanced analytics (e.g. R, Python, Weka, SAS)
Job Type: Full-time
Job Location:
Orlando, FL
Required education:
High school or equivalent
Required experience:
Technical Support: 3 years
Java Software Development: 3 years
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