Strongsville, Ohio
Inbound Call Center Representative Job Opening in Strongsville, Ohio - Do YOU have Inbound Call Center, Customer Service and/or Sales Experience? If so, NATIONAL AUTOMOTIVE EXPERTS can help drive your career forward to the next level as an INBOUND CALL CENTER REPRESENTATIVE!
The Company:
NAE is a growing administration company that services and supports the automotive, RV and Power Sports industries . We are dedicated to excellence and committed to innovation and technology. We provide industry leading products, services and support that will assist our clients in exceeding their goals. We are innovative and adaptable to our client?s needs.
We provide a culture unlike any other which continuously challenges and rewards employees.
Want to know more about NAE? Take a look at our website. Copy and paste the link below into your browser:
/people/who-we-are
The Position:
As an Inbound Call Center Representative, YOU will be responsible for:
Answering inbound calls from contract holders.
Collecting pertinent information and notating the details of each call.
Educating customers on features, benefits, guidelines and processes.
Meeting monthly referral goals while providing the utmost, positive customer experience.
This is an inbound call center position. In this position, you will utilize dual monitor computer screens to verify the validity of warranty contracts, complete research and notate accounts in real-time while assisting customers on the phone. You will educate customers on the benefits of having necessary vehicle maintenance performed at the dealership they purchased their vehicle at while striving to meet referral goals. Providing exceptional customer service to warranty holders is a must. This position does have established goals to which you will be held accountable for in addition to team goals. Don?t miss YOUR opportunity to earn a lucrative earning based on the quarterly bonus program!
Qualifications and Education Requirements:
High School Diploma or equivalent.
At least one year of continuous customer service experience; preferably in a call center environment.
Successful experience in achieving established sales goals.
Proficient in the use of: Microsoft Office and Internet as a resource tool.
Excellent customer service skills (Quickly identify customer's needs & concerns)
The Location:
We are located right off I-71 with access to all major highways, including the Ohio Turnpike. Close proximity to shopping and tons of dining options. Just 20 minutes from Downtown Cleveland.
Why should you Apply?
We provide a competitive benefit package to our associates which includes affordable healthcare, flexible spending accounts, disability and life insurance, 401(k), 401(k) guaranteed benefit, paid time off, paid holidays, flexibility and more!
Excellent Referral Bonus Program- Earn cash by spreading the word about our job opportunities to people to you already know.
Attendance Bonus Program- Get paid for coming to work!
Beautiful working facilities equipped with multiple breakrooms with flat screen TVs, Wii U system, ping pong table and a popcorn machine!
Philanthropy! We provide year-round support to The Cleveland Christian Home.
Interested Candidates can apply on-line to
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
Call Center: 1 year
Sales: 1 year
Customer Service: 1 year
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