Manitowoc, Wisconsin
Patient Service Representative Job Opening in Manitowoc, Wisconsin - This position will work 20 hrs per week
Job Description and Essential Functions
Job Title/Position: Patient Services Representative
Job Classification: Support
Date of Analysis: 5/29/13 Date of Revision/Review: 5/22/2015
Brief Description of Job Responsibilities:
Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Makes a positive first impression on any person utilizing the Prevea Health services, whether on the phone or in person.
Enter insurance information for patients of Prevea Health. Obtain accurate demographic and insurance/coverage information
Communicate with doctors, hospitals, and nursing homes (messages should be dispatched to the on-call doctors as appropriate based on the set protocols)
Assist caller with their medical and non-medical concerns and delegate their needs as appropriate.
Schedule appointments for patients
Provide completed PSR deposits to FSR
Complete Work queues on a daily basis
Attend meetings as required and follow the policies of the organization as described in the handbook
Some Cash handling and the collection of any payments is required in accordance with Prevea Policies and Procedures.
Confirm/schedule appointments using Phytel
Specialized Requirements:
Performance Requirements:
Respect confidentiality of all patients
Ability to work with patients of all ages in a courteous and professional manner
Must be empathetic, yet, responsive to patient's needs
Ability to work independently, as well as, in a team
Ability to tactfully work with patients with past due accounts
Knowledge of claims filing requirements
Knowledge of grammar, spelling, and punctuation to type patient information and take appropriate messages
Ability to answer the telephone in a pleasant, timely and helpful manner
Ability to speak clearly, concisely and professionally
Ability to read, understand and follow oral and written instruction
Ability to establish and maintain effective working relationships with patients, employees and the public
Ability to multi-task in and efficient and effective manner
Assertive and self directed
Maintain work area in neat and orderly manner
Must be willing to work at all locations, various shifts and extended hours as needed
:
Experience in customer service, insurance and/or healthcare setting preferred
Medical Terminology course preferred
Proficient telephone and computer skills
Non-Essential Duties : Other duties as assigned
Typical Working Conditions:
Work is performed in an office environment. Involves continual contact with staff and the public. Possible exposure to communicable diseases.
Long sedentary hours
Computer time stressful on eyes
Typical Physical Demands:
Requires sitting for long periods of time. Working in an office environment. Some bending and stretching is required. Vision must be correctable to 20/30 and hearing must be in the normal range. Working with occasional stress and the ability to adapt to continuous change is required. Use of telephone and computers are required. Manual dexterity required for use of calculator and computer keyboard.
Job Type: Part-time
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