Honolulu, Hawaii
Install Technician Job Opening in Honolulu, Hawaii - Install Field Technician
Overview: Position responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
Perform Tier II work on products and services of medium-high complexity; Tier II products include ATM?s, Retail POS Terminals, large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity equipment, network and systems (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25)
Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support
Provide installation, maintenance and repairs on ATM (Automated Teller Machine - second line maintenance) and other electromechanical equipment at various locations within an assigned territory/region
Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer account at the local level
Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately; May provide support to Associate Customer Engineer and/or Service; Technician Tech when necessary
Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established procedures
Represent our client in a manner that reflects positively on the image and reputation of the company
Verify that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements
Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine; May also perform required modular swaps and unit replacements or perform preventative maintenance services
Respond to a customer call, which will include problem identification, escalation and resolution of operating system software problems; Responsible to keep customer informed during the problem resolution process; Perform service verification and customer satisfaction surveys relating to the situation
Responsible for network fault management, assists in the performance management on traffic, configuration management, security management, software management, accounting management and remote system management
Responsible for the prompt completion and accuracy of all administrative functions, including assisting in producing, installing modifications and/or upgrades, updating the customer on activities and updating any needed databases
May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports; Conducts work at customer site(s), local client offices, or in a virtual environment
May require prolonged travel, ?Road Warrior? status with up to 60% travel. Carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; Exposure to enclosed spaces, dust, drafts, and damp areas
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities.
BASIC QUALIFICATIONS:
High School Diploma or equivalent 1-3 years of related experience.
A+ Certification Personal computer skills (Microsoft Operating Systems and Associated Office Suite Components), tools, and basic electronic skills
Specific hardware and operating system knowledge on assigned products Systems Architecture (e.g., Client/server architecture, Web based systems)
Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call
Database management systems (e.g., SQL interfaces, remote data) Network and systems management systems/protocols (e.g., Ethernet, SNA, WAN)
PREFERRED QUALIFICATIONS:
Associate?s Degree
Prefer 3+ years of related experience
Job Type: Contract
Salary: $24.10 /hour
Job Location:
Honolulu, HI
Required education:
High school or equivalent
Required experience:
Computer Repair: 3 years
Computer Hardware: 3 years
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