Warwick, Rhode island
Inbound Sales Agent Job Opening in Warwick, Rhode island - Role Value Proposition:
Career Opportunity which Offers a Base Salary plus Unlimited Sales Earning Potential!
Would you like to join a Fortune 50 company where you will have the opportunity to provide customers with insurance protection keeping their families and property secure?
As a Sales Consultant within MetLife?s Customer Solutions Center (CSC), you will respond to incoming calls by positively promoting MetLife Auto & Home insurance products to prospective customers, consulting with customers to understand their particular needs and selling those products which best fit the customer?s needs. This position DOES NOT require any cold calling!
In return, you will benefit from earning a competitive base salary in addition to monthly incentive earnings. Employment with MetLife also includes participation in our comprehensive benefits package which consists of medical, dental & life insurance, retirement plans, paid holidays, vacation time based on tenure along with a variety of programs designed to strengthen and reward your performance.
Whether you are seasoned sales professional or interested in switching to a new career, if the prospect of helping customers excites you we would like to talk with you!
Key Responsibilities:
MetLife CSC Sales Consultants sell property, casualty, and other personal property insurance products. In providing exceptional customer service and an exceptional customer experience, Consultants are focused on establishing and maintaining strong customer relationships through a consultative selling approach which includes promoting, selling, cross selling and up-selling products, in some cases, multiple products
Adapt to each potential client and customer by explaining basic to complex policy and coverage information in everyday language through terms
Manage multiple computer systems while interacting with customers
Follow mandatory quality/compliance guidelines for the protection of our business and customers
Thoroughly completes applications, forms, and state-specific documents
Meet all sales metrics within the first 6 months of employment, which include the follow goals:
Closing Ratio
Cancel Ratio
Quote to Inquiry Ratio
Quality
Sales Goals
We provide 8 weeks of paid training (Monday - Friday - 8:00am - 4:30pm) to ensure success from day one.
Essential Business Experience and Technical Skills:
Ability to be Property & Casualty licensed in all states MetLife conducts business
If currently not licensed, then passing the Property & Casualty Insurance License Exam in your state of residency is required for your employment as well as being able to obtain non-residence licenses in all states required for compliance.
Achieve and exceed sales metrics and revenue targets
Must be able to work within the hours of operation:
Monday- Friday 8:00am-10:00pm; Saturday 9:00am-5:30pm
Required Qualifications :
High School Diploma
In order to post for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance.
Preferred Qualifications :
1-5 years of Call Center Sales experience with proven results preferred
Property & Casualty insurance experience a plus
Bachelor?s Degree or equivalent business experience
Property & Casualty License preferred, but not required
Proven ability to build strong and lasting customer relationships which create customer loyalty
Passionate about sales and offering the best solutions to our potential clients and customers through a consultative selling approach
Continually focused on the customer and enhancing customer centric touch points and processes
Highly self-motivated and self-directed with exceptional customer service skills
Receptive to coaching and incorporating feedback to enhance customer experience and job performance
Strong listening and verbal communication skills
Conduct business with the highest levels of professionalism ? honesty, integrity, and respect
Ability to thrive in a fast paced call center sales environment and adapt quickly to change
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
Sales: 1 year
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