Manchester, New hampshire
Network Technician Job Opening in Manchester, New hampshire - NETWORK TECHNICIAN AT MAINSTAY
Have you been working in the IT field for at least a couple years and are looking for a growth opportunity? Care passionately about helping people with great technology service? Have a solid foundation and education on IT but looking for a professional job you can grow in, go at a fast pace, and work with an incredible team? If so, we want to hear from you! We are looking for that rare professional who is passionate about both people and technology; both self-motivated and team oriented; both has some experience and is looking to grow. As a whole team, all of us at Mainstay work together to provide a top-notch IT department to our clients. We support a wide array of technology, but all from a perspective of looking out for clients, best practices, and constant innovation. The Network Technician works with other technicians and engineers to deal mostly with reactive items - it's much more than "help desk" as each tech develops relationships with their clients, receives a lot of training, has a ton of resources around them, answers questions for clients, deals with problems, and helps ensure we deliver a fantastic client experience.
ABOUT MAINSTAY
At Mainstay, we are committed to creating value to our clients, our team, and all we encounter. We care about each other and what we do and seek to always take the time to do things right. We are a "managed services provider" - meaning we serve as our clients? IT department. Most of our clients are 20-150 staff, in NH and northern MA. We also do software engineering, as well as supplemental work for clients with their own IT staff. We care deeply about our clients and about our company -- our culture is one of our strongest assets. We seek the best in the industry to join us in our passion for providing top-notch IT services to our clients. We believe in a business model that balances all stakeholders and seeks to provide ever-increasing value to our clients, our team members, our owners, our community, our vendors, and our environment. Our mission is to always give more than we get, by creating value and positively impacting lives at every turn, and we are intentional about how we do this. We are a team of professionals who love what we do! We have been on the Inc 500 - 5000 list of fastest growing businesses 3 years in a row and have received multiple awards including Business of the Year (BusinessNH Magazine, 2013) and Business Excellence (NHBR, 2014).
WHAT YOU WILL BE DOING
* Working alongside other committed professionals to provide reactive services to our clients (over 100 organizations -- businesses, nonprofits, schools, and municipalities) * Solving issues as they come in, across the entire technology stack, including; Desktop, printers, E-mail, Server, Line of Business applications, VPN?s, etc.
* Escalating complex issues to the Engineering group
* Wipe and reloading of individual PC?s are generally done by our Desktop group * Answering client questions, assisting them with their technology * Working in a ticketing system and resolving issues ranging in complexity * Complexity based on experience - flexibility in the job with room to grow
QUALITIES YOU SHOULD HAVE
* Strong interpersonal skills: enjoy relating with staff & clients.
* Excellent attention to detail.
* A nimbleness and flexibility in your approach to work.
* Solid problem-solving skills: be able to take a challenge and break it down.
* Committed professionalism: showing up on time, working hard, and no office politics!
(We have each other's backs and are committed to helping one another succeed)
* Deal maturely with the pressures of the job and take ownership over your own work.
(We do not micromanage - instead setting goals and providing resources and support)
* Enjoy working as a team.
* Desire for career and personal growth.
* Ability to flourish in a fast-paced environment.
* Multi-task with exceptionally high consistency and attention to detail.
* Excellent technical aptitude, with an ability to learn quickly.
TECHNICAL QUALIFICATIONS & SKILLS REQUIRED
* Strong interpersonal skills: enjoy relating with staff & clients. * Solid problem-solving skills: be able to take a challenge and break it down. * Experience in the IT field - must have direct IT experience. * Experience with computers, software, and networks. * Some formal education preferred but not required with experience -- associates, bachelors, and/or certifications. * Experience with multiple environments preferred (i.e., more than one network). * Exceptional skill at troubleshooting Windows computers and environments. * Committed professionalism: showing up on time, working hard, and no office politics! (We have each other's backs and are committed to helping one another succeed) * Deal maturely with the pressures of the job and take ownership over your own work, being able to self-manage. (We do not micromanage - instead setting goals and providing resources and support) * Enjoy working as a team. * Desire for career and personal growth. * Ability to flourish in a fast-paced environment. * Multi-task with exceptionally high consistency and attention to detail. * Excellent technical aptitude, with an ability to learn quickly.
LOCATION SPECIFICS
We have offices in Belmont and Manchester, NH. This position can work out of either office with some flexibility to work from home after 1 year. There is some, but limited, reimbursed travel to clients (all within easy driving distance).
SALARY & BENEFITS
This is a full time, salaried position with a full benefits package, including 75% of medical costs covered for the entire family. Benefits also include: a wellness program, training program (including paid certifications), mentoring, charitable program, retirement plan, a laptop, smartphone, and 3 weeks of PTO to start.
Training is provided and the experience gained is very significant.
APPLYING FOR THE JOB
Please email your resume to resumes [at] mstech [dot] com. Resumes can be sent to the attention of Mainstay's Recruiting Coordinator, Marguerite Everhart. Please include the position in the subject of the email.
More information about Mainstay Technologies is available at .
Job Type: Full-time
Required experience:
Network Technician: 1 year
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