Newport, Maine
Outreach & Enrollment Assistant Job Opening in Newport, Maine - HOMETOWN Health Center , a Federally Qualified Health Center that offers medical, dental, & behavioral health services, has an immediate opening for an Outreach & Enrollment Assistant . With offices located in Newport, Pittsfield, Dover-Foxcroft & Dexter, our experienced and compassionate staff strive to provide each and every patient with individual attention, thoughtfulness, and kindness.
POSITION SUMMARY:
The Outreach & Enrollment Assistant links individuals and families to resources that assist them in health maintenance and self-empowerment in the use of health/social service systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides consumers with information about available services, eligibility guidelines, and patient rights.
Assists, educates, and refers consumers to internal, community, state and federal services.
Schedules and assists with enrollment/renewal applications for health insurance Marketplace, MaineCare, Sliding Scale, hospital free care, and other assistance as needed and troubleshooting the enrollment process.
Provides information on available resources in a fair, accurate, and impartial manner.
Maintains complete listing of Hometown Health Center doctors, local, state and federal referral resources and updates health center staff.
Maintains a safe environment for the consumer/family with attention to literacy level and cultural preferences and ensures that they feel at ease with the competency and knowledge of the Assistant.
Schedules and holds educational events externally and internally to educate about health insurance options.
Collaborates with health center providers and community agencies to avoid duplication of service and to address consumer needs in a holistic manner utilizing a multi-disciplinary approach, when appropriate.
Integrates as part of the team at the site and is visible to staff and patients.
Assists the team at the site with coverage, phones, scheduling and other duties.
Attends and/or successfully completes all required training programs; participates in ongoing conference calls, webinars, and other professional development opportunities.
Documents consumer and collaborative contacts and keeps clear, legible, organized records.
Accurately provides required reporting to track goals and outcomes.
Assists in the preparation of monthly and annual reports on program activities according to internal and external requirements.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs other duties as assigned.
COMPETENCIES:
Good organizational skills to handle multiple priorities while remaining professional and calm.
Ability to work with many diverse people.
Effective telephone skills.
Strong level of confidentiality due to the sensitivity of materials and information handled.
Must able to make suggestions on workflow or system efficiency and effectiveness.
Ability to work independently and be self-directed and flexible.
Ability to prioritize.
Ability to perform functions with minimal supervision.
Ability to work at a high-volume level of accuracy.
GENERAL EXPECTATIONS:
Be committed to the mission of the Hometown Health Center.
Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the healthcare team.
Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families of Hometown Health Center and the Patient Centered Medical Home Neighborhood.
Be punctual for scheduled work and use time appropriately.
Perform duties in a conscientious, cooperative manner.
Perform required amount of work in a timely fashion with a minimum of errors.
Be neat and maintain a professional appearance.
Maintain confidentiality and protect the Practice by abiding by laws and principles related to confidentiality; keep information concerning Practice Operations, patients and employees confidential.
This position requires compliance with Health Center?s compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element considered as part of the Outreach and Enrollment Assistant's regular performance evaluation.
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time, and talk and hear. The employee is occasionally required to stand, walk and use hands to operate a standard computer keyboard. The employee may occasionally lift and/or move up to 10 pounds. Vision requirements include: close vision, distance vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in a busy medical office environment with many interruptions. Very active, fast paced position with short deadlines.
QUALIFICATIONS NEEDED FOR POSITION :
Experience and Skill Requirements: The following experience and skills are considered essential:
At least three years of experience in a related field.
Knowledge of the health and human services infrastructure, health insurance programs and public coverage options.
Ability to work in a team environment
Ability to display initiative and coordinate multiple tasks.
Excellent attention to detail.
Ability to connect with consumers from diverse populations.
Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel, and Electronic Health Records.
Position requires an individual with a high degree of confidentiality and understanding of HIPAA.
Education Requirements: The following education requirements are considered essential:
High School Education or equivalent required. Associate's degree in any related field and/or 3-5 years? experience in a healthcare setting working with a diverse population preferred.
Certified Application Counselor (CAC) training and certification within two months of hire.
HOMETOWN Health Center offers the following employee benefits package:
* Earned benefits time (includes sick, vacation, holiday)
* Health insurance (employer pays 75% of employee's plan and 50% of dependents plan)
* Dental insurance
* Employer Paid Life, Short-Term & Long-Term Disability Insurance
* Supplemental insurances including Cancer, Accident, Specific Illness Insurances, Legal Shield
& Identity Theft protection.
* 401k Plan with up to 5% Employer Match.
* Educational Benefits
* Discount on Verizon services
EOE
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
Healthcare: 3 years
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