New Britain, Connecticut
Community Enrollment Partners Job Opening in New Britain, Connecticut - Faneuil is looking to hire Seasonal Community Enrollment Partners (CEP) to deliver excellent customer care and create sustainable value for customers via face to face, in person service in the Healthcare environment. The seasonal CEPs assist with enrollment, handle information requests, billing and benefits explanations, and explain company policies and procedures, as well as terms and conditions.
Essential Job Functions:
Educate consumers in Community Enrollment Centers and/or other locations and venues on the opportunities available to obtain healthcare insurance under the Affordable Care Act.
Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs
Maintains sincere interest in providing stellar customer care
Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction
Exercises independent thinking in meeting customer expectations
Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image
Assist consumers through the online process to apply for, reapply for, or change health care insurance coverage using the company website.
Provide daily statistics
Experience Required:
High school diploma or GED
Minimum of 2 years customer service experience
Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology
Excellent written, verbal, and interpersonal communication skills with supervisors, peers, and customers
Time management skills (dependable, accurate, and detail oriented)
Ability to work the hours of operations as shifts will not be assigned until the end of training
Experience working with the public in positions such as political, or issue based campaigns, marketing, sales, customer service, or social service environment is desirable.
Must have a driver?s license and transportation as well as a willingness to travel occasionally to other locations in CT as needed.
Ability to attend 100% of the required weeks of training
Job Type: Temporary
Required education:
High school or equivalent
Required experience:
customer service/call center: 2 years
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