Salem, New hampshire
Retail Sales - Kiosk Job Opening in Salem, New hampshire - T-Mobile Premium Retailer ? Custom Wireless
Here, you're more than a sales person. You're the face of our company for thousands of potential customers. You've got to know your gear inside and out-from the latest phones to the most competitive pricing plans.
Retail Sales Associate
T-Mobile Premium Retailer ? Custom Wireless
Position Overview :
Welcome to the Big Leagues! The Retail Sales Associate (RSA) enjoys a dynamic and high energy environment. Responsibility to provide an outstanding customer experience in the retail location by assisting new and existing customers with their unique technology needs and problem solving issues. The goal of the RSA is to create an outstanding buying experience for the customer and a positive a team environment. The RSA should be able to position T-Mobile against the competition in the wireless industry and tailor their recommendations through right fitting the customer?s needs. As a member of a store team, they will strive toward helping the store achieve its financial and customer service goals.
Responsibilities:
Provides exceptional customer service to individuals visiting the store, including greeting customers, answering phones and assessing their needs.
Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers? accounts to identify revenue opportunities, and excelling in quality metrics.
Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
Assist with all functions within a retail store in compliance with policies and procedures.
Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
Complete accurate paperwork and transactions according to company policies and procedures.
Share customer experience with the rest of your team including Management.
Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards.
Assist in other tasks, duties, or projects as assigned by management.
Assist customers with service activations, changes and bill payments, responding to billing inquire equipment replacement, selling accessories and processing price plan changes and upgrades.
Assist in maintaining store appearance, inventory counts and merchandising standards.
Build customers confidence by making their experience comfortable, simple and solving their issues.
Engages in service selling and right fitting the customer interaction model with the appropriate technology solution.
POSITION REQUIREMENTS
Job Requirements:
Experience in retail or another environment with a strong customer focus helps.
Professional, energetic and positive attitude.
Ability to analyze results, plan for the future, make good decisions, and take responsibility
Excellent written and communications skills
Flexible scheduling availability; reliable transportation.
Completed High school diploma/GED.
Working knowledge of cellular/wireless communication preferred.
Bilingual in Spanish as well as English preferred.
Must be able to stand for long periods of time (up to 9 hours) on the sales floor
Must be able to move and/or lift up to 25 pounds
Founded in 1999, Custom Wireless Inc. is a T-Mobile Premium Retail Partner - one of a small group of hand-picked, best-in-class, wireless retailers that T-Mobile US, Inc. invited to become exclusive providers of the same great quality experience that customers enjoy in corporate-owned T-Mobile locations. Custom Wireless is rapidly expanding in Massachusetts, New Hampshire & Maine and looking for motivated people to join the team!
As America's Un-carrier, T-Mobile US, Inc. is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless
Job Type: Full-time
Required education:
High school or equivalent
Job Type: Full-time
Job Type: Full-time
Required education:
High school or equivalent
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