Tomball, Texas
Inside Sales Account Manager Job Opening in Tomball, Texas - INSIDE SALES ACCOUNT MANAGER
SELECTION PROFILE
POSITION SUMMARY
The Inside Sales/Account Manager is the primary overseer of customer accounts, and is responsible for managing and maintaining the integrity, quality, and performance of APS Plastics. The Inside Sales/Account Manager provides support to General Manager as needed.
IDEAL CANDIDATE PROFILE
The ideal candidate is a passionate leader with demonstrated success in an account manager position handling regional and national accounts. He/she is an exceptional communicator who is adept at managing change and growth to customers. He/she exudes a passion for excellence and exhibits outstanding customer relation skills. He/she will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our products and solutions according to customer needs.
The ideal candidate is a strategic and innovative thinker who strives for excellence, leads by example, and has a humble, yet confident nature. He/she has been highly successful managing customer relationships, demonstrated by tangible business and financial outcomes. The best match for this opportunity is a forward thinker and leader who can deliver excellence, build and maintain strong rapport with customers, and maintain the integrity of Company.
ROLE EXPECTATIONS:
Operate as the lead point of contact for any and all matters specific to your customers
Build and maintain strong, long-lasting customer relationships through phone, email, and occasionally in-person interactions
Build and maintain positive collaborative relationships with internal team
Ensure the timely and successful delivery of our products and solutions according to customer needs and objectives
Research customer history and follow up based on changes in buying patterns
Follow up on quotes, opportunities, and leads
Perform administrative functions, such as order entry, filing, and other administrative support as needed
Maintain customer profiles and history in integrated data systems (Hubspot, Visual JobShop)
Generate customer data reports for General Manager as needed
Execute customer retention program as defined
TALENTS/SKILLS:
Excellent verbal and written communication skills
Excellent time management and organizational skills
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Ability to identify areas of growth and innovation for customer retention
REQUIREMENTS:
Minimum (5) years of related work experience in manufacturing or other related industry required
Minimum 3-5 years account management experience in direct customer service/inside sales role
BA/BS degree in business administration, sales, or equivalent preferred, but not required
Proficient in CRM software
Proficient in Microsoft Office programs
Hubspot and Visual JobShop experience preferred, but not required
Technical background preferred, but not required
ABOUT APS PLASTICS:
APS Plastics and Manufacturing was founded in 2006 as a full service custom plastic component manufacturer. Today it has grown to be the leading solutions engineer of complex, precision machined parts of plastic and composite materials.
To apply, please send cover letter (optional) and resume. Subject line: APS ? Inside Sales Account Manager
It is the policy of APS Plastics and Manufacturing to provide equal opportunity for all applicants for employment without discrimination because of race, color, gender, religion, national origin, marital status, disability, veteran?s status, or other legally protected status.
Job Type: Full-time
Salary: $50,000.00 to $55,000.00 /year
Required education:
Bachelor's
Required experience:
Hubspot and VISUAL Jobshop: 1 year
work experience in manufacturing or other related industry: 5 years
technical background: 3 years
direct customer service inside sales account management: 3 years
CRM software: 3 years
Microsoft Office programs: 3 years
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